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Health Insurance

AXA Shield

  • Intro
  • Features
  • Benefits
  • Enhance Your Coverage
  • Before You Apply
  • Downloads
  • Contact Us


AXA Shield is an Integrated Shield medical re-imbursement plan designed to complement the Singapore MediShield Life plan. It is a plan payable by Medisave.

It offers you a wide range of benefits to cover all your everyday healthcare needs, from pre-hospitalisation to post-hospitalisation. AXA Shield has one of the longest post-hospitalisation benefit in the market and allows you to pick and choose amongst 3 suitable optional benefits to make your health coverage more complete.

AXA is the first Integrated Shield insurer to offer both AXA Shield General Practitioners (GP) Panel and Specialist (SP) Panel. The AXA Shield Letter of Guarantee (LOG) is a true guarantee letter issued prior to a hospitalisation or surgery. By having AXA take care of their medical bills, customers can experience peace of mind during their hospitalisation and focus on their medical treatment and recovery.

Learn more about AXA Shield Panel and LOG service

AXA Enhanced Care, our new Shield rider!

Our new AXA Shield co-pay rider, AXA Enhanced Care, will be available from 1 April 2019.





Covers your eligible expenses during your stay in the hospital, be it a normal ward, a high dependency unit or an intensive care unit. Also covers costs for surgeries and organ transplants, so you do not need to worry about your hospital bills should you ever need to be hospitalised.


Covers your eligible expenses for costly outpatient treatments, such as chemotherapy and radiotherapy for cancer treatments, as well as kidney dialysis treatments and immunosuppressant for organ transplants.


Covers your eligible expenses for doctor’s consultations, including medication, examinations, and laboratory tests incurred within 180 days before hospitalisation.


Covers your eligible expenses for your follow-up treatments after hospitalisation, for up to 365 days after discharge from the hospital.

Emergency Overseas
Inpatient Treatment

Covers your eligible expenses should you be hospitalised in an emergency situation whilst overseas.

Enhance Your Coverage

AXA Basic Care

A basic, no-frills rider, this covers the amount that you will need to co-pay under AXA Shield due to Deductibles and Co-Insurance, which means you will get covered from the first dollar.

AXA General Care

This covers you for a full suite of medical treatments such as Traditional Chinese Medicine, Planned Overseas Medical Treatments and Emergency Outpatient Treatment due to accidents. Your immediate family members will also be able to benefit from accommodation charges granted if you are hospitalised, among other features.

AXA Home Care

This is a rider unique to AXA. AXA Home Care brings convenience to you in the comfort of your home. It covers visits to your home by a GP, home nurse and home care medical services such as physiotherapy.

How does it work?

An Illustration

Adam, a 28 year-old Singapore Citizen, suffers from slipped discs. A visit to the doctor, which costs him S$100, led to him being admitted to the hospital. He was warded for 4 days in a Class A ward in a public hospital, where the doctor advised him to manage the condition through medication and physiotherapy. The final bill for the hospital stay was S$7,000.

Recovery took a year after Adam was discharged from the hospital. It included post-hospitalisation treatments amounting to S$1,000, and 3 home physiotherapy sessions at S$300 per session in the initial months.

Medical bills totaled S$9,000 for Adam.

How does it work?

Click on thumbnail to view.


Entry Age
to be insured

AXA Shield Plan A or Plan B: 75 years old or below.
AXA Shield Standard Plan: No age restriction.

Coverage Age

None. AXA Shield offers lifetime coverage.


Only available for Singaporeans and Singapore Permanent Residents.


Pre-existing conditions will be carefully considered and may not be covered.

Apply for AXA Shield or submit your enquiries:

Thank you for your submission. We will contact you shortly.

To apply for our product, please fill up this form and we will contact you as soon as possible.
For general enquiries, please click here. For claim enquiries, please click here.

Alternatively, you can call us at:
1800 880 4888 (Within Singapore)
(+65) 6880 4888 (International)

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Important Notice

This insurance plan is underwritten by AXA Insurance Pte Ltd. The information featured in this website is published for general information only and is not a contract of insurance. The precise terms and conditions of the plan are specified in the policy contract. A product summary for the insurance plan is available and may be obtained from AXA Insurance Pte Ltd and the participating distributors' offices. You should read the product summary before deciding whether to purchase the plan.

The insurance plan featured in this website does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. You may wish to seek advice from a financial consultant before making a commitment to purchase the plan. In the event that you choose not to seek advice from a financial consultant, you should consider whether the plan in question is suitable for you. Buying an insurance plan is a long-term commitment. An early termination of the plan usually involves high costs and the surrender value may be less than total premiums paid.

The insurance plans featured in this website may be protected under the Policy Owners' Protection Scheme, which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for such plans are automatic and no further action is required from you should you buy the plan. For more information on the types of benefits that are covered under the Policy Owners' Protection Scheme as well as the limits of coverage, where applicable, please visit the AXA website at or visit the LIA, GIA or SDIC websites (, or for a copy of the SDIC Guide on PPF Scheme.

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AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
8 Shenton Way, #24-01 AXA Tower, Singapore 068811

AXA Customer Centre is located at:
#01-21/22. (For Parking please click here)

Operating Hours: 9:00am – 5:30pm (Monday – Friday)