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Car Insurance

SmartDrive

  • Intro
  • Features
  • Before You Apply
  • Downloads
  • FAQ
  • Contact Us

Whether you are a busy executive on the go, a road trip traveller or a parent ferrying your kids, you deserve a protection plan that’s tailored for you.

Introducing AXA SmartDrive – Singapore’s first truly customised car insurance. With 7 core plans and a range of packs and add-ons to choose from, you can enjoy a protection that meets your lifestyle needs and affordability.


Promotion: New competitive pricing for AXA SmartDrive.

Features

BEFORE YOU APPLY

PRIOR CANCELLATION OF
MOTOR POLICY

You have not had any motor insurance terminated against your will.

CAR
MODIFICATIONS

Your car has not been modified from the manufacturer's standard specifications.

CAR
USAGE

Your car is not used for tuition purposes, rental or lease.

NO CLAIMS DISCOUNT
(NCD) PROTECTOR

The No Claims Discount that is protected under this option is not transferable to any other insurer on the move of the Policy from us to that other insurer.


The No Claims Discount Protector does not protect you against non-renewal or the cancellation of your motor policy by the insurer

Frequently Asked Questions

In certain cases yes. Your policy applies to the following geographical area:

  • West Malaysia
  • The Republic of Singapore (which includes anywhere you can go without having to show you passport at immigration Sentosa, Pulau Ubin etc...)
  • Transit by direct sea route across the Straits between Penang and the mainland of West Malaysia
  • Direct sea route across the Straits between Changi Point, Singapore and Tanjong Belungkor, Johore Peninsular Thailand (subject to a maximum period of fourteen (14) days for each and every trip).

Under SmartDrive, AXA offers 7 different car insurances.

You can further tailor your policy to your driving needs by choosing any add-ons Benefits or Value Packs (combination of add-ons). A list of the value pack and their corresponding benefits is listed below:

If you are abroad please call the following number to reach our customer call center: +65 6880 4888. If it is outside office hours please call +65 6322 2566.

AXA will arrange for you and your passengers to return to Singapore from the location of where the Accident occurred, typically within forty-eight (48) hours and arrange for the repatriation of your car. Depending on your location, you will be covered differently so please do give us a call before as soon as possible.

Your quote will be calculated based on the different factors such as the driver(s) experience, NCD, etc… In order to get a quote you can:

  1. Go to our website: https://eguide.axa.com.sg/eform/form-ask-for-quotation.aspx?form_id=7 once we review your submitted form, we will send you an email with your quote and instruction on how to apply for the policy of your choice.
  2. Call our Customer Hotline and talk to one of our staff, they will get back to you with a quote.
  3. Come to our Customer Service Center (AXA Tower, 8 Shenton Way - B 1). If you cannot visit us in person you can ask someone you trust to come for you.

Please note if you would like to transfer your NCD you must bring your Passport/ NRIC (and that of any other named driver), driving license details, and previous registration number, which you can obtain from the Land Transport Authorities website.

You can buy a car insurance by phone (1800-880-4888) or in person. Your premium can be paid through 3 different channels:

  • Via phone: by calling our customer hotline (1800-880-4888) and giving us your credit card details
  • In person: by visiting our Customer Service Center (AXA Tower, 8 Shenton Way, B1) and using your credit card, cash, cheques or NETS
  • By setting up GIRO payments

You can renew your insurance by contacting AXA on our customer hotline, by email or by coming down to our Customer Service Center (AXA Tower, 8 Shenton Way - B1). You may also contact your agent or broker. When you sign up for your policy, do make sure to give us your email address as we will send you a reminder before your policy expires with a link to help you renew it.

Your car insurance premium is calculated based on different factors, mainly the experience of the driver(s), the car mode and your NCD. However, it is also subject to inflation for example, as it affects claims and repair prices etc…

In an effort to go green, AXA is going paperless and digitalizing its processes. We will use your email address to send you notifications regarding your policy, such as your renewal notice. We are bound by the PDPA (Personal Data Protection Act) and will not use your email address for marketing or other purposes.

At any point in time, if you wish to make changes to your policy, such as adding a driver or changing the expiry date of your policy, just contact AXA.

You can send an email to customer.care@axa.com.sg or call 1800 880 4888 and we will be happy to help you make the changes.

Yes. The automatic end date of your policy is 1 year from the date you decide to start it. However you may choose an end-date that is 3 months before that one year mark, or within the 6months after that one year mark.

For example:

You decide to start your policy on the 12/Jan/2015, your automatic end-date would be set on the 11/Jan/2016. However, you are allowed to choose a date anywhere in the 3 months prior to 12/Jan/2015 and 6 months after. i.e.: a date between 12/Oct/2014 to 12/June/2016.

If you wish to cancel your car Insurance just call our Customer Hotline and let us know. Alternatively, you can send us an email with your policy details and we will get in touch with you to confirm before proceeding with the cancellation. After the cancellation you will receive a cheque by post with your refund amount.

Your policy cancellation will take effect on the day you contact AXA to cancel it. If you have sold your car but forgotten to cancel your policy, we may be able to retroactively cancel it if you provide a Sales Agreement and your policy has not lapsed.

Your refund will be 80% of your remaining period of insurance premium. However do keep in mind that there will be no refund if there has been a claim, if there is an outstanding claim which is still actively handled and/or you owe us anything.

NCD

The NCD is linked to you and not to your vehicle. If you sell your car the NCD will stay with you, if you buy a new car the same NCD will be applicable to your new vehicle.

NCD stands for No-Claim Discount, it is a discount to your premium in return for:

- not having any claims during a year, or

- the existing claims have been reviewed by AXA and do not penalize your NCD (such as claims which are not your fault or claims which have been reported only)


For Private cars the No Claim Discount will look like this:

Yes, AXA offers NCD protection of around 8% of the premium cost. However the NCD protection amount varies according to each individual and their Motor history.

This means that if you get into an accident your NCD will not be affected as much.

Yes, it is possible but it will depend on your case. Most of the time, you may transfer the NCD between spouses, however you are not allowed to transfer it from one sibling to the other. Similarly, you may not transfer the NCD between a commercial and a private car. It is better to check with us and we will let you know based on your situation.

Towing, Reporting and Repairing

- If you are in Singapore: 1800 880 4888

- If you are abroad: +65 6322-2566

- You may also contact out AXA Premium Workshops directly

If you get into an accident make sure you stay calm and call an ambulance if needed.

At the scene (if possible):

  • Please do not shift your car
  • Take photos of all vehicles involved, the photos must show the extent of the damage and must be in color. They will later be included in the accident reporting.
  • Take down the particulars of all drivers involved and of the injured people (including Name, NRCI/Fin Number, Phone Number, Address & Insurance Company).
  • Take down the vehicle numbers
  • Call our 24 hour hotline +65 6322-2566 for a towing services or for further advice on the accident.

Report & Delivery of Vehicle:

  1. Report and bring your vehicle (whether damaged or not) to one of our AXA Premium Workshops/ reporting centers within 24hours or by the next working day.
    (Please note that if the insured is not available, the driver should present a Letter of Authorization)
  2. Lodge a police report
  3. Take down the particulars of all drivers involved and of the injured people (including Name, NRCI/Fin Number, Phone Number, Address & Insurance Company).
  4. Take down the vehicle numbers
  5. Call our 24 hour hotline +65 6322-2566 for a towing services or for further advice on the accident.
  • Please make sure to bring your driver’s license and your certificate of Insurance Filing your claim:
  • Please go to our website to provide the above documents. On the home page please select ‘File a Claim’ and follow the instructions to provide the above documents
  • Do take note that to seek indemnity under your policy for your vehicle repair (Own Damage claim), the estimates from AXA premium workshop must be sent in to AXA within 14 days from the accident date.

Not necessarily, you must report to the police the following types of accidents:

  • Death or Injuries where hospitalization was required
  • Non-injury involving a government vehicle/damage to government property
  • Non-injury involving a foreign vehicle
  • Non-injury involving a pedestrian or cyclist
  • Any accident outside of Singapore
  • Vandalism, Theft of vehicle, hit and run, parked and found damaged

In the above cases, since the police report is required by the government you will also be asked to submit a copy when you submit your claim with us.

The driver and the policy holder are required to proceed to our reporting centre with the Policyholder.

  • Bring your accident vehicle (whether damaged or not, whether claiming or not) to one of our AXA Premium Workshops (APW) or reporting centres
    *For Hyundai, Chevrolet Scheme policyholders, please proceed to your respective Distributor Workshop (for Reporting and Repair) or any of our APW (Reporting Only)
  • Documents required are:
    1. Driver’s driving license,
    2. NRIC(s) of both driver and Policyholder
    3. Certificate of Insurance
    4. For company-registered vehicles, please bring your company stamp to the reporting centre.
    5. Police report (if any)
    6. Witness report (if any)

By law, all accidents must be reported to your insurer within 24hours or by the next working day. This is true no matter how trivial or even if there is no visible damage and irrespective of whether you will be making a claim from any insurer or third party.
Call our hotline 1800 880 4888 immediately for emergency assistance and, if needed, a step-by-step guide to submitting a claim. If you exceed the 14 day timeframe to submit your claim, AXA may not cover your damage.

It is preferable to send your vehicle to one of AXA’s Premium Workshops as they are reliable and we will cover the cost of the repair. Any services or repairs will have a 12 months warranty which takes effect once the vehicle leaves the workshop and is returned to you.
Depending on your policy, you may be allowed to choose your preferred workshop (Flexi Plans). If your policy does not cover for workshops other than AXA’s Premium Workshops you will be liable for any repair and costs. If you are under a scheme policy – please send your vehicle to the scheme workshop. The workshop will prepare the repair estimate and submit it to us.

AXA will send an independent surveyor to survey check the damages and produce a report to justify the extent of damages and cost incurred to repair them.

Yes, however under certain circumstances, we may use a combination of original, original equipment manufacturer (OEM) or refurbished parts to repair your vehicle, depending on the type of repair that was recommended by the approved independent surveyor.

Claims

If there is any further investigation required or if there is a solicitor appointed, you will be informed via writing. We will do a periodic review of the case and if there are no developments within 24 months from the last correspondence with the third party, we may consider removing the reserve and closing the file.

A third party claim is when the other party submits a claim against you. Please note that you are still required to file a GIA report (and police report if you were injured) as this will provide us with a document to handle any claims made against you

An own damage claim refers to a claim under your own policy. In this case you will have to pay the usual excess stated in your policy document. Your NCD will also be affected (unless we are able to successfully carry on a claim recovery against the third party).

Yes, you will receive an acknowledgement if there is a claim against your policy.

Coverage & Others

There is no limit to the number of car accessories you insure, however they must all be mentioned when you sign up for a Motor Policy. If you do upgrade, add or modify any accessories we suggest you purchase the Accessories Add-on benefit (it has a specified sub-limit and will also protect your NCD).

You are allowed to carry out modifications to your car but you must check with AXA first whether they will be covered or not. Modifications change the specifications of your car so they might render the insurance contract invalid. Therefore, it is better to obtain a written agreement from AXA stating that your cover accepts those modifications before carrying on.

Yes, you will be covered if your accident happened in your policy coverage area. However this benefit is not applicable to those holding an Essential Plan.

Yes, we encourage you to update AXA (customer.care@axa.com.sg) if there is any change of contact details. In the event we receive any claims against you, we would be able to locate and inform you effectively.

You may use the below modes of payments:

- Cash

- Cheques (Addressed to LTA. Pte. Ltd)

- NETS Diners

- AXS Machines

- Singpost

- Vicom

- You may visit our Customer Service Center and we will help you process it./p>

Yes, by default your COE is included in the car insurance policy, however you may opt out of this coverage at the time of your application.

If you would like to sell your car and thus cancel your policy contact AXA and we will help you through the procedure. If you have not made any claims during the period of Insurance and do not have any outstanding liability to us you should receive a refund on the remaining premium.

AXA has the final word for premium quotation, however if you have a claim with which you are unhappy about the outcome you may contact a dispute resolution organization, Financial Industry Disputes Resolution Centre Ltd (FIDReC) who is an independent organization. The details are as follows:


Financial Industry Disputes Resolution Centre Ltd
112 Robinson Road #13-03
HB Robinson Singapore
068902

Should you receive any legal letters or Writ of Summons, please forward a copy to AXA via email and/or post immediately. You can forward it to your Claims Handler or our Claims Service Team Email at cst@axa.com.sg. In the meantime, please do not correspond with the third party or their solicitors as this may prejudice your rights. We seek your co-operation in our investigation or interviews as this will aid us to better assess the accident matter. When one is served with a Writ of Summons, he/she must either satisfy the claim or enter an appearance within 8 days counting the date of service.

In the process of negotiation, the third party may not be willing to settle the claims out of court or accept our offer. They may proceed to file the Writ of Summon. In this case, please forward a copy of the letter immediately to us. We will handle the matter on your behalf, according to the terms and conditions afforded to us in the Policy.

  • The main driver is usually the policyholder. If the owner of the car is the policy holder and cannot drive, the main driver would be the person appointed by him/her.
  • Named drivers are other drivers who the policy owner declares are also allowed to drive the car. They are also covered by the policy.

Our policies allow for 1 main driver as well as 4 additional named drivers, so under your car policy you may have up to 5 drivers. The premium will vary according to the drivers’ age and experience.

No, your car's insurance is either a commercial policy or a private policy. Therefore if you are driving your private car it is for social or domestic reasons as well as pleasure, you should not race, or do any speed testing for example.

No, you are eligible for a private car insurance with AXA regardless of your profession/trade.

Yes, AXA’s policies are protected under the Policy Owner’s Protection Scheme, which is administered by the Singapore Deposit Insurance Corporation, no further action is required from you once you sign up with one of our policies.

Yes, they will if they are in the geographical area covered by your policy. Authorized drivers, will also be covered.

AXA ensures all private cars.

If you have purchased the Courtesy car Option with your current policy AXA does offer a complimentary car while yours is being repaired.

Apply for SmartDrive or submit your enquiries:

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To apply for our product, please fill up this form and we will contact you as soon as possible.
For general enquiries, please click here. For claim enquiries, please click here.

Alternatively, you can call us at:
1800 880 4888 (Within Singapore)
(+65) 6880 4888 (International)

Important Notice

This insurance plan is underwritten by AXA Insurance Pte Ltd. The information featured in this website is published for general information only and is not a contract of insurance. The precise terms and conditions of the plan are specified in the policy contract. A product summary for the insurance plan is available and may be obtained from AXA Insurance Pte Ltd and the participating distributors' offices. You should read the product summary before deciding whether to purchase the plan.

You may wish to seek advice from a qualified adviser before making a commitment to purchase the insurance plan. In the event that you choose not to seek advice from a qualified adviser, you should consider whether the plan in question is suitable for you.

The insurance plans featured in this website may be protected under the Policy Owners' Protection Scheme, which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for such plans are automatic and no further action is required from you should you buy the plan. For more information on the types of benefits that are covered under the Policy Owners' Protection Scheme as well as the limits of coverage, where applicable, please visit the AXA website at www.axa.com.sg or visit the LIA, GIA or SDIC websites (www.lia.org.sg, www.gia.org.sg or www.sdic.org.sg) for a copy of the SDIC Guide on PPF Scheme.

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AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
Fax: +65 6880 4740
8 Shenton Way, #24-01 AXA Tower, Singapore 068811

AXA Customer Centre is located at:
#01-21/22. (For Parking please click here)

Operating Hours: 9:00am – 5:30pm (Monday – Friday)