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Terms and Conditions

MyAXA Portal Access Agreement

  1. Under these Terms and Conditions, "you" refers to the Policyowner who has applied for and has been granted access to MyAXA and "we" or "us" refers to AXA Insurance Pte Ltd.
  2. You will only access your account through the use of your User ID and password. You will not reveal your password to anyone and you will take all precautions to ensure that your password is not disclosed to anyone. If you know or have reason to suspect that your password has been compromised or used by another person without your consent, you must change your password and inform us immediately.
  3. You will permit us to act on any instructions given through your account when it is accessed through your User ID and password. We will not be liable to you when we act on such instructions in good faith. If we act on such instructions, we will not verify the origin or authenticity of such instructions. Once we receive such instructions, they will be treated as irrevocable and binding on you whether or not there is any error or forgery or fraud concerning such instructions. We may (but will not be obliged to) cancel any instructions given under your User ID and password without any liability if we know or have reason to believe that a criminal act, a fraudulent act, an offence or breach of any regulation or legislation will be or has been committed. We may refuse or stop carrying out any or all instructions or reverse any actions carried out arising from your instructions if we are of the opinion that such instructions are unlawful, not properly authorised by you or for any other reason whatsoever. We have the right to require confirmation in writing of any transaction from you. You agree that in all the situations stated above, we will not be liable for any resulting damages and losses. Any instruction given by you for your account will be carried out in the normal course of business. We do not warrant that any instruction will be carried out within a particular time period or in any particular order.
  4. You may change your password from time to time. Once your password has been successfully changed, your use of your account through the use of your new password will be governed by this Terms and Conditions.
  5. We may at our absolute discretion cancel your use of your account, vary, modify, withdraw, suspend or restrict your use of your account or any of the electronic services, at any time without notice to you and without giving any reason. We will not be liable to you for any damages or losses that you may suffer as a result of such actions.
  6. In using the Internet to gain access to your account or in using the electronic services, you will be exposed to the following risks:
    1). If you do not have sufficient technical knowledge or you do not take safety precautions, unauthorised people may gain access to your computer or internet-linked devices.
    2). Unauthorised people may without your knowledge gain access to your computer and monitor your regular access to your account and your transactions with your account.
    3). There may be computer viruses or other malicious software which may interfere with your access to your account.
  7. You confirm that the computer or internet-linked devices from which you are using to access your account is free from computer viruses, malware, malicious code or software or bugs of any kind whatsoever. We will not be responsible for any computer viruses, malware, malicious code or software or bugs which may be due to internet services provided by any internet service provider. We will be entitled to change or modify MyAXA from which you access your account at any time without notice to you and without giving any reason. You will be solely responsible and liable for any damages or losses arising from your failure to comply with the above representation.
  8. Our records of all transactions carried out on your account through the use of your User ID and password will be conclusive and binding on you. If you:
    1). fail to comply with the following Terms and Conditions;
    2). disregard the security measures which you must take; or
    3). fail to take precautions when using the internet to access your account, we will not be liable to you for any losses or damages that you may suffer.
  9. All charges incurred, if any, in accessing your account will have to be borne by you
  10. Data Privacy
    By applying for an account or using the electronic services, you acknowledge and consent for AXA Insurance Pte Ltd and its respective representatives or agents to collect, use, store, transfer and/ or disclose the information, to or with all such persons (including any member of the AXA Group or any third party service provider, and whether within or outside of Singapore) for the purpose of enabling AXA to provide you with services required of an insurance provider, including the evaluating, processing, administering and/ or managing of your relationship and policy(ies) with AXA, and for the purposes set out in AXA’s Data Use Statement which can be found at http://www.axa.com.sg.
  11. Evidence of Transactions
    Our records of the transactions effected through your account and your use of the electronic services, on our computer systems shall be accepted as conclusive and binding for all purposes. Your use of your account and/or password to access or use MyAXA will be recognized as your electronic signature and will be legally binding. You accept that electronic records will be admissible as original documents in any court of law and you agree that you will not challenge or dispute the accuracy or authenticity of such records.
  12. Disclaimers
    1). The information and material on MyAXA are provided on an "as is" and "as available" basis. We do not give any warranties as to the accuracy, adequacy, completeness or reasonableness of the information and materials contained in or accessed through MyAXA. We are not responsible for any errors in, or omissions errors in, or omissions from, such information and materials. We do not give any warranties of any kind, implied, express or statutory (including but not limited to, warranties of title, merchantability, satisfactory quality, non-infringement of third-party intellectual property rights, fitness for a particular purpose) in connection with such information and materials, or MyAXA in general.
    2.) The information and materials provided on MyAXA are for your information only and we will not be liable to you for any losses or damages suffered as a result of any action you may take or omit to take in reliance of the information and materials contained in or accessed through MyAXA.
  13. Prohibitions
    The materials and information on MyAXA belong to us. Such materials and information may not be posted, copied, distributed, uploaded or reproduced in any manner whatsoever. You may not insert a hyperlink to MyAXA or any part thereof on any other website/application or "mirror" or frame MyAXA, any part thereof or any information or materials in MyAXA on any other server or website/application.
  14. Intellectual Property
    1). We are the owners and proprietors of all the marks, whether service or trademarks, logos on MyAXA. As such, they may not be published, transmitted, reproduced, performed, displayed, adapted, distributed, stored, broadcast, stored, altered, hyperlinked or otherwise used in whole or in part in any manner without our express prior written consent.
    2). Any pictures or images or audio materials or video materials displayed on MyAXA belong to us or are displayed by us with the permission of the owners of these pictures or images or audio materials or video materials. The use of these pictures or images or audio materials or video materials is strictly prohibited.
    3). Any information that you transmit to us via MyAXA will be treated as non-proprietary and will become our property. Such information may be used for any purpose, including but not limited to reproduction, solicitations, disclosure, transmission, publication, broadcast and casting. We are free to use any ideas, concepts or know-how contained in any communication you send to us via MyAXA.
  15. Limitation of Liability
    1). We will not be liable to any third party accessing MyAXA from whatever location, for any direct, indirect or consequential damages which may occur due to the use or inability to gain access to the electronic services, information or materials on MyAXA, or reliance on any such information or materials provided on MyAXA even if we or any of our representatives have notified of this possibility of incurring such damages.
    2). Likewise, we will not be liable or responsible for any damages suffered as a result of any computer viruses malware, malicious code or software or bugs of any kind whatsoever downloaded into any computer or internet-linked device as a consequence of downloading any materials, images or data from MyAXA or from using and accessing MyAXA.
    3). In addition, we will not be liable for any losses or damages whatsoever and howsoever occurring whether or not arising from or in connection with your access to your account including any direct, indirect, special, consequential or special losses or damages, loss of profits, loss of opportunity, loss of business or goodwill, loss of interest and including:
    i. our acting on instructions given through the use of your User ID and password whether or not authorised by you;
    ii. any destruction or delay or alteration of any instructions, information transmitted or received by you through your account or any mistake in the transmission of the instructions, information transmitted;
    iii.reliance on the information accessed by your account through the use of your User ID and password;
    iv. any unauthorised use of and/or information relating to your account which is obtained by a third party as a result of your access to your account;
    v. any stoppages or interruptions of MyAXA on which you access your account;
    vi. any disclosure of information to third parties due to your negligence or failure to keep your User ID or password confidential;
    vii. any losses or damages associated with software defects, hardware breakdowns, network vulnerabilities, malicious attacks, security shortcomings, hacking incidents, fraudulent activities and system failures which may occur despite our best efforts;
    viii. any interruption or ceasing of the operation or availability of your account; or
    ix. any losses or damages from cyber attacks e.g. denial of service attacks which may occur despite our best efforts.
    If we are held liable, we shall only be responsible for direct losses or damages which may be reasonably expected to result from any of the circumstances and only if such losses and damages were caused by our gross negligence or willful default.
  16. Indemnity
    We will not be liable for and you will indemnify us against any claims, losses, damages or expenses (inclusive of all legal costs on a full indemnity basis) howsoever caused which may be incurred by us in providing the account to you whether or not arising from but will not be limited to the following: 1). our taking any instructions and acting upon such instructions made through your account accessed by way of your User ID and password;
    2). the improper or unauthorised use of your account;
    3). any act or omission by any internet service provider;
    4). any delay or failure in transmission, dispatch or communication facilities; or
    5). any access (or inability or delay in accessing) and/or use of any browser to allow access to your account or for any defect in any such browser.
  17. Variation or Modification of Terms and Conditions
    We may at any time at our absolute discretion vary or modify any of the Terms and Condition. Any changes to the Terms and Conditions will be posted on MyAXA.
  18. Waiver
    No failure or delay by us in exercising or enforcing any right or option under the Terms and Conditions shall operate as a waiver thereof or limit, prejudice or impair our right to take any action or to exercise any right as against you or render us responsible for any loss or damage arising therefrom.
  19. Severability
    If any one or more of the Terms and Conditions are deemed invalid, unlawful or unenforceable in any respect under any applicable law, the validity, legality and enforceability of the remaining provisions of the Terms and Conditions shall not in any way be affected or impaired.
  20. Third Party Rights
    A person who is not a party to this agreement governed by the Terms and Conditions for your account has no right under the Contracts (Rights of Third Parties) Act Cap. 53B to enforce any of the Terms and Conditions.
  21. Governing Law And Jurisdiction
    1). The Terms and Conditions, the construction and enforcement of the terms and Conditions and the interpretation of the rights and duties of the parties hereto shall be governed by the laws of the Republic of Singapore.
    2). The courts of Singapore shall have exclusive jurisdiction to hear any dispute arising out of or in connection with the Terms and Conditions and the parties irrevocably submit to the jurisdiction of such courts.