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Security awareness

Security Policy

  • Protection of your personal information
    • Secure Socket Layer technology is implemented to protect the information transmitted over the internet. The website should start with Https:// instead of Http://.
    • 2 factor authentication (2FA) is implemented to provide an additional protection to prevent disclosure of your personal information to someone else.
  • To access the customer web application, a User ID and password is required. To protect your information, you should adopt the following:
    • Log off the online session.
    • Should not share your login credentials (ie User ID and password) with anyone. It is for your own use to enquire and update your policy information.
    • Change the password immediately when you receive the initial password from us.
    • Change regularly or if there is any suspicion that it has been compromised.
    • Password should be a combination of uppercase, lowercase alphabets, numerals and symbol.
    • Do not use password that can easily identify or relate to you (eg date of birth or name of your close ones or yourself).
    • Do not reveal One-Time Password (OTP) generated by the website to anyone.
    • Should not choose the internet option to store or retain the login ID and password.
    • Do not disclose personal, financial or credit card information to little-known or suspect websites.
  • In addition in protecting your password, some of the best practices in using computer are highlighted below:
    • Anti-virus software must be installed. Virus signature files should be downloaded regularly and keep up to date.
    • Firewall should be installed and activated.
    • Regularly update the security patches of your computer and device operating system, anti-virus and firewall applications.
    • Clear the cache of your internet browser and history after you log out from the web application.
    • Do not use a computer or a device which cannot be trusted.
    • Minimize the use of public computers or devices to access your personal information or process transaction (eg: change of personal particulars, bank accounts etc).
    • Remove file and printer sharing in computers or devices, especially when they are connected to internet.
    • Make regular backup of critical data.
    • Consider the use of encryption technology to protect highly sensitive or confidential information.
    • Do not install software or run programs of unknown origin.
    • Delete junk or chain emails.
    • Do not open email attachments from strangers.
    • Customer should inform AXA immediately on the loss of his mobile phone or change his mobile phone number.
    • Password or Pin number should be memorized and not recorded anywhere.