Protection of your personal information
- Secure Socket Layer technology is implemented to protect the information transmitted over the internet. The website should start with Https:// instead of Http://.
- 2 factor authentication (2FA) is implemented to provide an additional protection to prevent disclosure of your personal information to someone else.
To access the customer web application, a User ID and password is required. To protect your information, you should adopt the following:
- Log off the online session.
- Should not share your login credentials (ie User ID and password) with anyone. It is for your own use to enquire and update your policy information.
- Change the password immediately when you receive the initial password from us.
- Change regularly or if there is any suspicion that it has been compromised.
- Password should be a combination of uppercase, lowercase alphabets, numerals and symbol.
- Do not use password that can easily identify or relate to you (eg date of birth or name of your close ones or yourself).
- Do not reveal One-Time Password (OTP) generated by the website to anyone.
- Should not choose the internet option to store or retain the login ID and password.
- Do not disclose personal, financial or credit card information to little-known or suspect websites.
In addition in protecting your password, some of the best practices in using computer are highlighted below:
- Anti-virus software must be installed. Virus signature files should be downloaded regularly and keep up to date.
- Firewall should be installed and activated.
- Regularly update the security patches of your computer and device operating system, anti-virus and firewall applications.
- Clear the cache of your internet browser and history after you log out from the web application.
- Do not use a computer or a device which cannot be trusted.
- Minimize the use of public computers or devices to access your personal information or process transaction (eg: change of personal particulars, bank accounts etc).
- Remove file and printer sharing in computers or devices, especially when they are connected to internet.
- Make regular backup of critical data.
- Consider the use of encryption technology to protect highly sensitive or confidential information.
- Do not install software or run programs of unknown origin.
- Delete junk or chain emails.
- Do not open email attachments from strangers.
- Customer should inform AXA immediately on the loss of his mobile phone or change his mobile phone number.
- Password or Pin number should be memorized and not recorded anywhere.