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MyAXA is an one stop policy servicing mobile application/ customer portal that allows customers to easily access their AXA policy information, E-Shield Medical Card and portfolio details. Users can perform e-services such as:

  1. Update mailing address & add alternative contact number
  2. Change payment frequency / mode for their policies
  3. Perform fund switch and/or premium re-allocation for investment linked policies

Even if you are not logged in to MyAXA, you are still able to access the Emergency Contacts, Fund Prices, MyAXA FAQ and AXA Blog.

Exclusive Benefits

General Practitioners (GP) Panel

  • $12* consultation fee per visit

  • Over 340 clinics in Singapore

*Excludes medications, prescriptions, investigations and surcharges. Please pay all medical fees to the clinic directly. If there is any hospital admission/ day surgery, such bills may be submitted to AXA for reimbursement. Terms and Conditions apply.

Specialist (SP) Panel

  • S$100* standard consultation fee per visit

  • S$70* follow-up standard consultation per visit

  • Over 400 medical specialist clinics across various specialities

*Excludes medications, prescriptions, investigations and surcharges. Please pay all medical fees to the clinic directly. If there is any hospital admission/ day surgery, such bills may be submitted to AXA for reimbursement. Terms and Conditions apply.

Letter of Guarantee (LOG)

  • Up to S$1 million for AXA Shield Plan A, S$550,000 for AXA Shield Plan B or S$150,000 for AXA Shield Standard Plan (for panel specialist and subject to pre-authorisation of your medical conditions)

  • Up to S$50,000 for non-panel specialist (subject to pre-authorisation of your medical conditions)

  • Up to S$15,000 waiver of deposit at public hospitals


24/7 AXA Shield LOG Hotline at 6-DIAL-AXA (6-3425-292)

  • Assist you to fix an appointment to see our panel specialists

  • Arrange for pre-authorisation with both panel and non-panel specialists to determine if AXA Shield Letter of Guarantee (LOG) may be issued


You can either access your E-Shield from your home screen after logging in or from the health universe.

To access your E-Shield Card from your home screen

Step 1:
  • On the Home Page, tap on MEDICAL CARD
  • Tap the image to zoom
    Step 2:
  • Please show this E-Shield Card to your GP or SP in the clinic visit
  • Tap on the card to flip to the other side
  • Tap the image to zoom

    To access your E-Shield Card from the Health Environment

    Step 1:
  • Under Policies tab, Tap on HEALTHCARE policy
  • Tap the image to zoom
    Step 2:
  • On the Heathcare Policy, Tap on My E-HEALTH CARD
  • Tap the image to zoom
    Step 3:
    • Please show this E-Shield Card to your GP or SP in the clinic visit
    • Tap on the card to flip to the other side
    Tap the image to zoom
    E-Policy documents are only available for Life Policies bought after 27 May 2019. E-Policy Documents are only available for these various policy types: Critical illness, Education, Endowment, Health, Home, Hospitalisation, Investments, Personal Accident, Retirement, Term Life & Whole Life.


    Step 1:

    Tap on PROFILE at the bottom of the screen.

    Tap the image to zoom
    Step 2:

    Tap on EDIT at the top right of the page.

    Tap the image to zoom
    Step 3:
    • You may add your Alternative Phone Number and Update your address
    • Please note, you won't be able to change your main phone number
    • Tap on DONE on the top right once you have updated your details
    Tap the image to zoom
    Step 4:

    Key in the OTP that have been sent to your mobile number.

    Tap the image to zoom
    Step 5:

    You will be redirected to a confirmation page with a transaction number.

    Tap the image to zoom
    MyAXA Customer Portal is the desktop version of MyAXA, which you can access via this link: https://myaxa.axa.com.sg.
    There may be several factors preventing you from logging in. Please refer below for a list of possible scenarios and follow the recommendations accordingly.

    There are 7 different universe environments in MyAXA. Each universe is unique and has different features as stated below. Scroll to the relevant policy universe and click in to access it. You can see most of your personal policies in MyAXA. If one of your policies does not appear in MyAXA, please call the customer care hotline at 1800 880 4888


    Life Protection
    • View Policy Information
    • Payment Frequency
    • View Documents
    Savings & Investment
    • Policy Information
    • Finance Articles
    • Fund Switch
    • Premium Redirection
    • Payment Frequency
    • View Documents
    Healthcare
    • Payment Frequency
    • Health Articles
    • E-Health Card
    • Policy Information
    • View Documents

    Travel Insurance
    • View Policy Information
    • Travel Tips
    • Buy Travel Insurance
    • Travel Articles
    • View Documents
    Car Insurance
    • View Policy Information
    • View Documents
    Home Insurance
    • View Policy Information
    Personal Accident
    • Policy Information
    Policy Dashboard
    This reflects your total account value & shows the relevant in-force policies you have.
    Policy Overview
    This shows your Policy information, status, expiry date, premium.
    Transaction History
    This shows your Transaction History, date of transaction and relevant fees and charges.
    Funds Details
    This shows your value of your funds and the allocation.
    Premium Allocation
    This shows your Policy information, status, expiry date, premium.
    Policy Details
    You can find your details, premium amount, status, payment frequency, commencement date & expiry date.
    Yes. The following services are available per Line of Business:

    Life Insurance
    • Update Contact Details
    • Update Address
    • Change of Payment Frequency or Method
    • Fund Switching
    • Premium Redirection
      General Insurance
      • Update Contact Details
      • Update Address
      • Buy Travel insurance

      Step 1:
      From the Home screen, tap on PROFILE icon on the bottom menu bar.
      Step 2:
      Tap on Edit on the top right.
      Step 3:
      • You may add an Alternative Phone Number or update your address.
      • You are unable to change your main phone number.
      • Tap on DONE once you have key in your details




      Step 1:
      Under any Policy screen, tap on ENQUIRY/FEEDBACK.
      Step 2:
      Select your policy and what type of enquiry you have.
      Fill out the information.
      Tap on SUBMIT FEEDBACK.
      Step 3:
      You will be redirected to a confirmation screen which indicates that your enquiry or feedback has been sent..

      You will be able to continue using MyAXA while overseas as long as you have an active internet connection and are still using the mobile number registered with AXA. This will allow you to receive the SMS One-Time Password to facilitate your login.

      If you have changed to an overseas SIM card with a new number, you will not be able to receive the SMS OTP, which will affect your access to MyAXA.
      1. View your medical E-Card
      2. View your E-Policy (for new customers who have purchased a Life Policy on 27 May 2019 onwards.)
      3. My Contacts – Conveniently find the contact information of your AXA servicing agents or AXA customer care hotlines.
      4. Total Account Value – View your aggregate account value for all in-force Investment-Linked policies
      5. Useful tools / information – Quick links we thought might come in handy for you!
        If you are still facing any difficulty, please contact the following: