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AXA Insurance Secures Exclusive Worldwide Partnership with Scoot

August 06, 2018 |

AXA Insurance today announced an exclusive global partnership with Scoot to offer a specially designed travel insurance solution – Scootsurance – to millions of Scoot passengers. Since 26 June 2018, passengers purchasing their Scoot flights with Singapore as their first point of departure have had the option of adding Scootsurance so they can travel the world with peace of mind. Scootsurance for departures from other countries will be made available progressively and is targeted to complete by the first half of 2019.

“We are pleased to partner with Scoot in protecting their passengers against unforeseen circumstances so they can travel worry free and focus on things that matter most on their trip,” said Leo Costes, Managing Director, Retail, and Chief Customer Officer, AXA Insurance. “Together with Scoot, we are enabling their passengers to purchase travel insurance through an easy and seamless process completely integrated into their ticket purchasing experience. Providing consumers with easy access to our offerings and complementing their journey with a superior user experience is at the heart of our digital transformation efforts.”

“Everyone looks forward to a carefree experience when they travel, and so Scootsurance is designed to provide our guests with better coverage, greater value and exclusive benefits that can be conveniently purchased anytime on our website,” said Vinod Kannan, Chief Commercial Officer, Scoot. “Through Scootsurance, Scoot is able to offer customers a unique product that aims to meet their travel needs and improve the entire travel experience. Scootsurance can be purchased on Scoot’s website during flight booking, or after the booking process via ‘Manage My Booking’.”

As part of this partnership, AXA is offering exclusively to Scoot passengers coverage for reimbursement of a booking even if it was paid for with KrisFlyer miles, in the event that passengers are unable to travel, as well as additional inflight personal accident protection of up to S$25,000 while on Scoot flights.

In addition to the exclusive features, Scootsurance provides comprehensive coverage and benefits designed to meet the needs of a Scoot passenger, before, during and after their trip—including:

  • Emergency medical repatriation back to one home’s country: On top of being evacuated to the nearest medical facility that can provide the treatment and care needed in the event of a medical emergency, the insured passenger will also be transferred back home safely after his condition is stable.
  • Hospital visitation benefit: Covers the travel and accommodation costs for a relative to visit and care for the insured passenger during hospitalisation.
  • Child care benefit: Covers the travel and accommodation costs for an adult to accompany the child(ren) home in the event an insured parent is hospitalised.
  • Fast track claims service: The insured passenger will be assured of a quick and hassle- free experience in in the event of a claim, for claims of up to S$500 that fulfil the policy requirements.

Scoot passengers will also be provided essential protection for trip interruptions and cancellations, travel delays and misconnections, medical arrangements, baggage losses, full terrorism cover, accidental death and permanent disablement, among others.

With Scootsurance, AXA plans to roll out more personalised offerings in the near future for Scoot passengers. These include insurance add-ons suited to their profile, whether they are millennials or travelling as a family or a couple or for business.