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AXA Insurance Reinforces Customer-First Strategy with New Senior Leadership Appointments

October 08, 2019 |

AXA Insurance Singapore today announced three new appointments. Mr Jeremy Ong has joined as Chief Customer & Operations Officer, a newly-established role with responsibility for all customer, information technology (IT) and operations activities. In addition, Mr Julien Callard has been appointed Managing Director, Retail, and Mr Mauricio Coarasa has been named Chief Financial Officer.

They will join the Executive Committee alongside Mr Sean Goh, Managing Director, Life; Mr Kevin Leong, Managing Director, Commercial Lines; and Ms Hayley Yap, Chief People Officer, reporting to Jean Drouffe, CEO, AXA Singapore. Jeremy and Mauricio’s appointments are effective immediately, and Julien’s appointment is effective 1 November 2019.

As Chief Customer & Operations Officer, Jeremy will lead several strategic priorities for the organisation focusing on enhancing the customer experience and driving the marketing strategy, digital transformation and innovation efforts for AXA in Singapore. He joins AXA with extensive experience in both the civil service and commercial sectors, and he has held several management positions across IT, Sales and Operations. Jeremy was most recently Senior Vice President of the Group CEO Office of NTUC Enterprise, where he played a key role in delivering group-wide transformation, ecosystems development, and strategic partnerships including M&A initiatives.

In his role as Managing Director, Retail, Julien will oversee the company’s retail business and general insurance distribution functions. This comes as AXA moves to streamline the business and strengthen end-to-end accountability on the customer proposition, by merging its distribution functions and strategic business units.

Julien joins from AXA Mexico where he was most recently Head of Retail Property & Casualty. He comes with a wealth of experience in operational and functional positions across retail, commercial, and reinsurance lines. He joined the AXA Group in 2000 and has held senior positions across multiple countries spanning actuarial, risk, marketing and reinsurance.

Mauricio takes on the role of Chief Financial Officer, and brings with him rich experience spanning insurance, finance, and strategy consulting. He has been with AXA since 2010 and was last Chief Financial Officer for AXA Korea. Other roles he has held in AXA include Head of Investments and Head of Strategic Planning in Mexico.

“I am thrilled to welcome Jeremy, Julien and Mauricio into their new positions. Jeremy’s experience and expertise in customer relations, IT and digital transformation, will be an invaluable addition to the business as we scale efforts to further bolster our IT capabilities and improve services for our customers. As a strong believer in nurturing talents within the company, I am delighted that we have been able to provide Julien and Mauricio with the platform and support to advance their careers in AXA. Both of them come with diverse skill sets and backgrounds that will serve to strengthen our executive committee. I look forward to working alongside all of them in furthering the growth of our business in Singapore,” said Drouffe.

In addition to the new appointments, Sean will have an expanded portfolio encompassing life distribution in addition to responsibility for the life strategic business unit. Drouffe commented, “This move will drive tighter integration across the organisation and allow us to accelerate and deliver on our customer-first growth strategy in Singapore.”


AXA Insurance is part of the AXA group, a worldwide leader in insurance and asset management, and the world’s leading insurance brand for the tenth consecutive year, with 171,000 employees serving 105 million clients in 61 countries. Present in Singapore since 1969, AXA Insurance has been serving the general and life insurance needs of individuals and companies in Singapore through a wide range of innovative products. As one of the top global insurers in Singapore, AXA Insurance protects more than a third of a million customers in Singapore. As a company whose business is about protecting people, AXA Insurance is committed to building a stronger and safer society by empowering customers to live better lives.

For more information, please visit www.axa.com.sg.


Samantha Yong

Email: samantha.yonghp@axa.com.sg

Dorlisa Goh

Email: dorlisa.goh@axa.com.sg

Debapriya Bhattacharya

HP: +65 8661 2952

Email: debapriya.bhattacharya@mslgroup.com

Julia Christiaens

HP: +65 8779 1373

Email: julia.christiaens@mslgroup.com