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AXA Insurance Commits COVID-19 Care Package for Customers, Including Doubled Protection for Frontline Workers, and Rallies Support for the Vulnerable with Community Initiatives

February 26, 2020 |

AXA Insurance today announced a S$500,000 care package that will benefit its individual Life and General Insurance customers who are affected by COVID-19. Beyond protecting its customers, AXA has also pledged to help the vulnerable in the community who have been indirectly impacted by the COVID-19 situation.

Benefits for AXA Individual Life and General Insurance customers and doubled protection for frontline customers

Existing and new AXA individual Life and General Insurance customers[1] who are hospitalised due to COVID-19 will receive a cash benefit of S$200 per day of hospitalisation up to a maximum of 90 days. In the unfortunate event of death due to COVID-19, a S$20,000 lump sum will be paid out.

AXA is also offering double the protection to its individual Life and General Insurance customers who are frontline healthcare workers[2]  in recognition and appreciation of their role in the fight against COVID-19 and their selflessness in continuing to put patients' needs first in the face of the virus. In the event of hospitalisation due to COVID-19, they will receive a cash benefit of S$400 per day of hospitalisation up to a maximum of 90 days and a S$40,000 lump sum in the unfortunate event of death due to COVID-19.

These benefits are applicable to COVID-19 cases that are diagnosed from 1 February until 30 September 2020 or when the DORSCON level moves to Green, whichever is earlier. Full terms and conditions are available here: https://www.axa.com.sg/promotions/axa-covid-19-protection-campaign

“As a partner to our customers, we want to provide peace of mind knowing they can count on us at times when they need it the most. These complimentary benefits are being offered to customers on top of their existing policy benefits which may cover medical expenses related to COVID-19, because we recognise their needs and care for them,” said Jeremy Ong, Chief Customer and Operations Officer in charge of Corporate Responsibility, AXA Insurance.

For its travel insurance customers, AXA has been offering a full premium refund for those who decide to cancel their travel plans and request to cancel their AXA travel policy.

In addition, AXA recognises that the current climate has left customers looking to protect their family against unforeseen circumstances. In response, AXA is offering a 20 percent discount on the regular premium for AXA Term Protector and AXA Term Protector Prime policies that are attached with the Advance Total and Permanent Disability (TPD) Pay-out Rider and/or Advance Critical Illness (CI) Payout Rider. Policies must be bought from now until 30 September 2020 to be eligible. 

Extending help to the vulnerable in the community

AXA understands that the impact of COVID-19 goes beyond those who are directly affected by it, and is extending its care to the vulnerable in Singapore who may need extra help during this challenging period.

Responding to the Singapore Red Cross’ appeal for more blood donors due to a shortage linked to the COVID-19 outbreak which has impacted the number of donors visiting blood banks, AXA is rallying its network of employees, tied representatives and customers to donate blood from 3 March to 8 March 2020. AXA will donate S$30 to The Courage Fund for every employee, tied representative or customer, who donates blood during this period, up to a maximum of S$50,000.

In addition, AXA is also donating 100 care packs which will be delivered to their recipients by the company’s employees and tied representatives. These packs will be given to cancer patients, survivors and their families who are beneficiaries of its corporate responsibility partner Singapore Cancer Society, and vulnerable seniors identified by the SG Cares Volunteer Centres at Woodlands and Toa Payoh, operated by Care Corner Singapore. Each care pack includes a thermometer, face masks, hand sanitiser, hand wash and vitamin C tablets.

“We believe that it’s important for us to come together to give back to our community, especially during challenging times such as this. That is why we are involving our employees and tied representatives in these initiatives that seek to address the pressing needs of our community,” Ong added. 


AXA Insurance is part of the AXA group, a worldwide leader in insurance and asset management with 171,000 employees serving 105 million clients in 61 countries. Present in Singapore since 1969, AXA Insurance has been serving the general and life insurance needs of individuals and companies in Singapore through a wide range of innovative products. As one of the top global insurers in Singapore, AXA Insurance protects more than a third of a million customers in Singapore. As a company whose business is about protecting people, AXA Insurance is committed to building a stronger and safer society by empowering customers to live better lives.

For more information, please visit www.axa.com.sg.


Hazlyn Aidzil

HP: +65 9383 3239

Email: hazlyn.aidzil@mslgroup.com

Divya Ryan

HP: +65 8345 1471

Email: divya.ryan@mslgroup.com

Dorlisa Goh

Email: dorlisa.goh@axa.com.sg

Samantha Yong

Email: samantha.yonghp@axa.com.sg


[1] Life, Shield, Motor, Travel, Home, Personal Accident, Domestic Helper, and Individual Health Policyholders and Life Assureds with an in-force policy

[2] Healthcare frontliners refers to people working in a General Practitioner Clinic, Specialist Centre or Hospital, including but not limited to doctors, nurses, radiographers, pharmacists, administrative staffs, and janitors.