Distribution Access 
Personal - Travel
Travel Claims
Travel Claims
Step 1
Step 2
According to which is applicable, look through the respective list and prepare the indicated documents within 30 days of completion of the journey:
Written confirmation of the airline confirming the incident and duration.
General Section
Please note of the following requirement and submit (for all claims):
- Copy of Certificate of Insurance
- Proof of travel, i.e. original boarding passes, air ticket or copy of passport
- List of documents requested
Claim will be processed and finalised upon receipt of the above mentioned documents. We reserve the right to request for further document(s)/information to support the assessment of claim.
Personal Accident Medical, Dental and Other Expenses
Please submit:
- All original medical invoices and receipts – for Medical Expenses claim
- Admission/Discharge Report – for Hospitalization claims only
- Receipts for additional expenses claimed for additional travel & accommodation – for hospitalization claims only
- Medical reports, Regular doctor reports
- Death Certificate if applicable
- Accident report, investigation report and Police Report if applicable
- Post Mortem Report if applicable
Trip Cancellation / Curtailment
Please submit:
- A copy of flight itinerary indicating the original flight details
- Booking invoice with terms and conditions, and payment receipts
- Medical report, Death Certificate if applicable
- Proof of relationship, if applicable
- Written confirmation of the amount of refund from the travel agents or airlines
- Invoice & receipt for charges incurred in amending or purchasing additional air ticket (for trip curtailment)
- Written advice from the attending medical practitioner confirming advisability to cancel or curtail the trip due to the illness or injury sustained by you / your relatives (as defined in the policy) or travel companion
Travel Delay / Baggage Delay / Overbooked Flight / Flight Misconnection / Postponement / Replacement of Traveller / Diversion
Please submit:
- A copy of flight itinerary indicating the original flight details
- Travel Delay / Diversion: Written confirmation from carrier on the duration and reason(s) for delay / diversion
- Travel Overbooked / Misconnection: Written confirmation / acknowledgement receipt from airline confirming the overbooked / misconnected flight details and when the next alternative transportation is made available
- Baggage delay: Written confirmation / acknowledgement receipt from airline on the date and time of baggage received.
- Trip Postponement / Replacement of Traveller: Receipts of administrative charges
- Trip Postponement / Replacement of Traveller: Proof of relationship, if applicable
- Trip Postponement : A Copy of Death Certificate, if applicable
Baggage, Personal Effects, Money, Travel Documents
Please submit:
- Purchase receipts and/or warranty cards for lost items, if any
- Documents stating amount of compensation from airlines or other sources
- Property Irregularity Report for losses / damage in carriers’ custody, if applicable
- Damage claims: Photographs to show the extent of damage and repair invoices
- Theft / Loss claims: Police report / loss report lodged at the place of loss within 24 hours
- Theft / Loss claims: A list of items stolen with the information on make/model, date of purchase and purchase price
- Theft / Loss claims: Receipts for additional costs incurred in replacing lost travel document
- Purchase of Essential Items: Receipts of the essential items purchased
Home Care Benefits
Please submit:
- Home Care Benefits
- Receipts of all items claimed. If not available, provide description of items and the date, place and price of purchase.
- SCDF Report, if applicable
Study Interruption
Please submit:
- A copy of the death certificate of the family member (if applicable)
- Proof of relationship for Death of Family member (if applicable)
- A copy of your hospitalization bill
- Regular Medical Practitioner report – for Hospitalisation claims only
- Admission/Discharge Report – For Hospitalisation claims only
- Proof of tuition fees payment to the educational institution
Personal Liability
Please submit:
- Forward all correspondence & documents from third parties to us for our handling
Hijacking Inconvenience
Rental Car Excess Cover
Please submit:
- Copy of car rental agreement.
- Invoice and receipt from the rental agency for car rental
- Copy of driver’s driving license at the time of accident.
- Copy of overseas motor insurance policy if available.
- Copy of police report / accident report, if applicable
- Receipts of the excess paid
Step 2
Submit your Travel Claims online or download Travel Claims form (PDF).
Additional Information
- Emergency Assistance
Emergency Assistance While Abroad
While overseas, if you require emergency assistance, please contact our 24-hour hotline +65-63222566 in respect of the following services:- Locate the nearest appropriate consulate or embassy while overseas
- Assist in retrieving your lost baggage
- Assist in retrieving your lost passport or other travel documents
- Telephone medical advise
- Arrangement for hospital admission
- Emergency evacuation/repatriation
- Monitoring of medical condition
Emergency Medical Assistance and Evacuation / Repatriation- 24 hour emergency telephone service is operated for your benefit by a specifically designated assistance company
- Please note that repatriation expenses will be covered under the policy only if arranged through the designated assistance company
- Travel Claims FAQ
Download FAQs (PDF)
