Distribution Access 
Personal - Total Permanent Disability
Total Permanent Disability Claims
Please follow the STEPS below for Total & Permanent Disability (TPD) Claim / Waiver of Premium due to TPD Claim.
Step 1
Step 2
Step 3
Step 1
Complete Claim Form
- Submit the claim within 180 days from the event date.
- Complete Claim Form
- Submit Claim Form with supporting documents (refer to Step 2)
Step 2
Submit Supporting Documents
Please note that the list of documents below is not exhaustive and that other documents may be requested if necessary.
- Attending Physician Statement
(Hospitalisation/Accident/Total & Permanent Disability Claim)
Download PDF
- X-ray/CT Scan/MRI report (if any)
Step 3
Submit the completed Claim Form and Supporting Documents
You can submit your claim form and Supporting documents through any 1 of these channels:
- By Post to :-
Claims Department
AXA Insurance Pte Ltd
8 Shenton Way #24-01
AXA Tower
Singapore 068811
(You may also Walk-in to submit at our Customer Service Counter at Level 1) - By Hand to your Financial Consultant
Additional Information
- After Claim Submission
We settle most claims within 7 working days after we have received the claim form and supporting documents.
Sometimes, we may require more time to assess claims which we are seeking clarification on or internal discussion. For such cases, we will keep you informed of the claims progress.
- AXA CONTACT INFORMATION
Tel: 1800 880 4888 (Within Singapore)
(+65) 6880 4888 (International)
Operating Hours
9:00am – 5:30pm
Monday – Friday
(Excluding public holidays)
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AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
Fax: +65 6880 4740
8 Shenton Way, #24-01 AXA Tower, Singapore 068811
AXA Customer Centre is located at:
#01-21/22.
(For Parking please click here)
Operating Hours: 9:00am – 5:30pm (Monday – Friday)