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File A Claim

File A Claim
File A Claim
Personal - Personal Accident
Personal Accident Claims
Please follow the STEPS below for Personal Accident/Smart PA/BandAid Claims.

Step 1

Complete Claim Form

  • Submit the claim within 90 days from the event date.
  • Complete Claim Form
  • Submit Claim Form with supporting documents (refer to Step 2)



Step 2
Submit Supporting Documents

Please note that the list of documents below is not exhaustive and that other documents may be requested if necessary.

Death due to Accidental Causes
Please submit:
  • Certified True Copy of Death Certificate (certified by our Customer Service Officer or your Financial Consultant. This is applicable for Death in Singapore only)
  • For Overseas Death, we require the following :
    • Copy of ICA letter issued by Singapore Immigration & Checkpoint Authority for Singaporean or Singapore PR who died overseas. It confirmed the receipt of the death certificate and NRIC/Passport of the deceased;
    • Certified True Copy of Death Certificate (certified by our Customer Service Officer Or by the Notary Public of the country where death occurred)
  • Last Will of the deceased (if any)
  • Copy of NRIC of the Claimant
  • Copy of Proof of relationship between Deceased and Claimant. Please refer below.
  • Claimant Proof of Relationship Document
    Spouse Marriage Certificate
    Parent Birth Certificate of deceased
    Child Birth Certificate of Child
    Sibling Birth Certificate of Sibling and deceased
  • Police Investigation Report (if any)
  • Newspapers Report (if any)
  • Post Mortem or Toxicology Report (if any)
  • Coroner’s Certificate with Investigation Report and Coroner’s Findings (if any)
Permanent Disability due to Accidental Causes
Please submit:
  • Attending Physician Statement (Hospitalisation/Accident/Total & Permanent Disability Claim)
    Download PDF
  • X-ray/CT Scan/MRI report (mandatory for Fractures/Broken Bones claim)
Medical Expenses
Please submit:
  • Claims Amount which is equal to or less than S$500
    • Copy of Hospital bills and/or GP/TCM/Physiotherapist/Chiropractor Clinic bills (please assist to get the medical practitioner to state the Diagnosis on the said bill and sign with hospital/clinic stamp)
    • Copy of X-ray report or Laboratory report (if any)
  • Claims Amount which is more than S$500
    • Original Hospital bills and/or GP/TCM/Physiotherapist/Chiropractor Clinic bills (please assist to get the medical practitioner to state the Diagnosis on the said bill and sign with hospital/clinic stamp)
    • Copy of X-ray report or Laboratory report (if any)
    • Copy of Inpatient Discharge Summary Report (if available), otherwise Attending Physician’s Statement is necessary
Weekly Indemnity Benefit
Please submit:
  • Copy of Medical Certificate (MC) if claiming for Weekly Indemnity for Temporary Total or Partial Disablement Benefit. (please assist to get the medical practitioner to state the Diagnosis on the said bill and sign with hospital/clinic stamp)
Hospital Cash Benefit
Please submit:
  • Copy of Hospital bills
  • Copy of X-ray report or Laboratory report (if any)


Step 3

Submit the completed Claim Form and Supporting Documents

You can submit your claim form and Supporting documents through any 1 of these channels:

  • By Post to :-
    Claims Department
    AXA Life Insurance Singapore
    8 Shenton Way #27-02
    AXA Tower
    Singapore 068811
    (You may also Walk-in to submit at our Customer Service Counter at Basement 1)
  • By Hand to your Financial Consultant

Additional Information
  • After Claim Submission

    We settle most claims within 7 working days after we have received the claim form and supporting documents.

    Sometimes, we may require more time to assess claims which we are seeking clarification on or internal discussion. For such cases, we will keep you informed of the claims progress.

  • AXA CONTACT INFORMATION

    Tel: 1800 880 4888 (Within Singapore)
    (+65) 6880 4888 (International)

    Operating Hours
    9:00am – 5:30pm
            Monday – Friday
           (Excluding public holidays)
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AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
Fax: +65 6880 4740
8 Shenton Way, #27-01/02 AXA Tower, Singapore 068811

AXA Customer Centre is located at #B1-01

Operating Hours: 9:00am – 5:30pm (Monday – Friday)