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File A Claim

File A Claim
File A Claim
Personal - Personal Accident
Personal Accident Claims
Step 1
According to which is applicable, look through the respective list and prepare the indicated documents within 30 days from the date of Accident:

Common documents for all Personal Accident Claims
Please submit:
  • A copy of the Personal Accident Claim Form
Accidental Death Benefit
Please submit:
  • A copy of the Death Certificate
  • Accident report, investigation report and/or Police Report.
  • Post Mortem Report, if any
  • Medical reports, Regular doctor reports, if any
Permanent Disablement Benefit
Please submit:
  • Admission/Discharge Report – for Hospitalization claims only
  • Medical reports, Regular doctor reports
Double Indemnity Benefit
Please submit:
  • A copy of passport / boarding passes as a proof of travel
  • Accident report, investigation report and/or Police Report (for Permanent Disablement claim)
  • Medical reports, Regular doctor reports (for Permanent Disablement claim)
  • A copy of the Death Certificate, if applicable (for death claim)
  • Post Mortem Report, if applicable (death claim)
Daily Hospital Allowance
Please submit:
  • A copy of the Admission/Discharge Report indicating the date and time of admission & discharge
  • A copy Medical reports, Regular doctor reports
Children’s Education Fund / Parent’s Shield benefit
Please submit:
  • Proof of employment
  • A copy of the birth certificate confirming the proof of relationship.
  • A copy of the Death Certificate
  • Accident report, investigation report and/or Police Report.
  • Post Mortem Report, if any
  • Medical reports, Regular doctor reports, if any
Temporary Total Disablement Benefit
Please submit:
  • Proof of employment
  • A copy of the Medical Certificates
  • Admission/Discharge Report – for Hospitalization claims only
  • Medical reports, Regular doctor reports
Temporary Partial Disablement Benefit
Please submit:
  • Proof of employment
  • A copy of the Medical Certificates
  • Admission/Discharge Report – for Hospitalization claims only
  • Medical reports, Regular doctor reports
Medical Expenses
Please submit:
  • Original medical invoices and receipts
  • Admission/Discharge Report – for Hospitalization claims only
  • Medical reports, Regular doctor reports
Income Protection
Please submit:
  • Proof of employment
  • Letter from employer to confirm that the employment is terminated as a result of the Permanent Disablement sustained
  • Admission/Discharge Report – for Hospitalization claims only
  • Medical reports, Regular doctor reports
Loan Protector
Please submit:
  • Proof of employment
  • Admission/Discharge Report – for Hospitalization claims only
  • Medical reports, Regular doctor reports
  • A copy of the Death Certificate
  • Confirmation from any recognized local financial institutions registered with the Monetary Authority of Singapore on the outstanding revolving line of credit liabilities for credit card, cashline, overdraft, education loan and renovation loan.


Step 2

Submit your Personal Accident Claims online or download Personal Accident Claims form (PDF).



Step 3

Submit your claim forms with all supporting documents to:
AXA Insurance Singapore Pte Ltd
8 Shenton Way, AXA Tower
#B1-01 Singapore 068811

Additional Information
* Medical Report are to be completed by the attending doctor at the Claimant's expense.
  • Important Information

    • Payment to be made to the Insured Person or to the Insured Person’s legal representative.
    • If you or any Insured Person becomes entitles to a refund or reimbursement of all or part of claimed expenses from any other source, or if there is in place any other insurance against the events covered, we will only be liable for the excess of the amount recoverable from such other source or insurance.

  • Personal Accident Claims FAQ
    Download FAQs (PDF)
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AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
Fax: +65 6880 4740
8 Shenton Way, #27-01/02 AXA Tower, Singapore 068811

AXA Customer Centre is located at #B1-01

Operating Hours: 9:00am – 5:30pm (Monday – Friday)