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File A Claim

File A Claim
File A Claim
Personal - Personal Accident
Personal Accident Claims

If you are a General Insurance Policy holder, you can submit online for your claims. Otherwise please follow the below steps to submit your personal accident claims.


Step 1
Complete the following claim forms:

If you are a Life Insurance Policy holder,

Accident Insurance Claim Form (Claimant's Statement)
Download PDF
Attending Physician Statement — Accident Insurance*
Download PDF

If you are a General Insurance Policy holder,

Personal Accident Claims Form
Download PDF
Medical Report Form
Download PDF

Step 2
Prepare the following documents
  • Medical Certificates
  • Original Final Hospital / Medical Bills [for rider with Medical Indemnity benefit]
  • Copy of Assured's NRIC and Life Assured's NRIC or Birth Certificate
  • Medical reports, if any
  • Copy of Police Report, if applicable
  • Mass Media publications, e.g. Newspaper cuttings etc

Step 3
Submit your claim forms with all supporting documents to:
AXA Insurance Pte Ltd
8 Shenton Way, AXA Tower
#01-21/22 Singapore 068811
Additional Information
* Attending Physician Statements are to be completed by the attending doctor at the Claimant's expense.

** Clinical Abstract Application form is required to be signed and submitted in the event that further medical reports are required to be obtained.

Important Information
  • Payment to be made to Policyholder, Assignee or Trustee based on the party applicable on the policy.
  • For any CPF funded policy in the event of a TPD and Major illness claim, the applicable insurance proceeds will be paid back to Policyholder's respective CPF account.
Personal Accident Claims FAQ
Download FAQs (PDF)
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Customer Experience Rating
4.3/ 5 (based on 2379 reviews)
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AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
Fax: +65 6880 4740
8 Shenton Way, #24-01 AXA Tower, Singapore 068811

AXA Customer Centre is located at:
#01-21/22. (For Parking please click here)

Operating Hours: 9:00am – 5:30pm (Monday – Friday)