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File A Claim

File A Claim
File A Claim
Personal - Personal Accident
Personal Accident Claims

If you are a General Insurance Policy holder, you can submit online for your claims. Otherwise please follow the below steps to submit your personal accident claims.

Step 1
Complete the following claim forms:

If you are a Life Insurance Policy holder,

Accident Insurance Claim Form (Claimant's Statement)
Download PDF
Attending Physician Statement — Accident Insurance*
Download PDF

If you are a General Insurance Policy holder,

Personal Accident Claims Form
Download PDF
Medical Report Form
Download PDF

Step 2
Prepare the following documents
  • Medical Certificates
  • Original Final Hospital / Medical Bills [for rider with Medical Indemnity benefit]
  • Copy of Assured's NRIC and Life Assured's NRIC or Birth Certificate
  • Medical reports, if any
  • Copy of Police Report, if applicable
  • Mass Media publications, e.g. Newspaper cuttings etc

Step 3
Submit your claim forms with all supporting documents to:
AXA Insurance Pte Ltd
8 Shenton Way, AXA Tower
#01-21/22 Singapore 068811
Additional Information
* Attending Physician Statements are to be completed by the attending doctor at the Claimant's expense.

** Clinical Abstract Application form is required to be signed and submitted in the event that further medical reports are required to be obtained.

Important Information
  • Payment to be made to Policyholder, Assignee or Trustee based on the party applicable on the policy.
  • For any CPF funded policy in the event of a TPD and Major illness claim, the applicable insurance proceeds will be paid back to Policyholder's respective CPF account.
Personal Accident Claims FAQ
Download FAQs (PDF)
Download MyAXA Mobile App for AXA Customers

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Customer Experience Rating
4.2/ 5 (based on 6932 reviews)
Rating Review
AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
8 Shenton Way, #24-01 AXA Tower, Singapore 068811

AXA Customer Centre is located at:
#01-21/22. (For Parking please click here)

Operating Hours: 9:00am – 5:30pm (Monday – Friday)