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File A Claim

File A Claim
File A Claim
Personal - Motor
Windscreen Claims
Step 1
  • Notify us immediately after discovery of an incident which may give rise to a claim under the policy.
  • Notify the police if there is evidence of criminal or malicious act involved.
  • Take reasonable measure to mitigate the loss.
  • Submit the completed Motor Windscreen Claim Form together with the following documents (where applicable) for claims consideration:
Documents required
  • Copy of Insurance Certificate / Cover Note
  • Colour Photos of Damage
  • Original Invoice / Receipt
  • Copy of Police Report


Step 2

Submit your Windscreen Claims online or download Windscreen Claims form (PDF).

Additional Information
  • Please Note
    For Honda, Volkswagen, Hyundai, Chevrolet Scheme policyholders, please proceed to respective distributor workshop (Reporting & Repairs) or our APW (Reporting Only)
  • Motor Claims Framework (MCF)
    For more information on the Motor Claims Framework, please go to the General Insurance Association website by clicking here.
  • Claims Service Guarantee
    DOWNLOAD PDF
  • Own Damage & Accident Reporting FAQ
    DOWNLOAD PDF
  • Motor Claims FAQ
    DOWNLOAD PDF
  • Windscreen Repair Scheme
    DOWNLOAD PDF
  • No Claim Discount
    DOWNLOAD PDF
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Customer Experience Rating
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AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
Fax: +65 6880 4740
8 Shenton Way, #24-01 AXA Tower, Singapore 068811

AXA Customer Centre is located at:
#01-21/22. (For Parking please click here)

Operating Hours: 9:00am – 5:30pm (Monday – Friday)