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File A Claim

File A Claim
File A Claim
Personal - Motor
Own Damage & Accident Reporting
Step 1
Get Information
  • Exchange particulars of involved parties including Name, NRIC/FIN number, Phone number, Address & Insurance Company
  • Take note of the vehicle numbers
  • Take digital photographs of all involved 3rd party vehicles & the accident scene
Call Our Hotline
  • Call our 24 hour hotline 1800-880 4741 for a tow truck or for further advice on the accident


Step 2
Report & Deliver Vehicle
  • Report and bring your accident vehicle (whether damaged or not) to one of our AXA Premum Workshops (APW) / reporting centres within 24 hours or by the next working day
Lodge Police Report
Lodge a police report for the following motor accident cases:
  • Injury
  • Non- injury involving a govt vehicle/damage to govt property
  • Non-injury involving a foreign vehicle
  • Non-injury involving a pedestrian or cyclist
  • Any accident outside of Singapore
Documents Required
  • Driver’s driving license
  • Certificate of Insurance
Additional Information
  • Please Note
    For Honda, Volkswagen, Hyundai, Chevrolet Scheme policyholders, please proceed to respective distributor workshop (Reporting & Repairs) or our APW (Reporting Only)
  • Motor Claims Framework (MCF)
    For more information on the Motor Claims Framework, please go to the General Insurance Association website by clicking here.
  • Claims Service Guarantee
    DOWNLOAD PDF
  • Own Damage & Accident Reporting FAQ
    DOWNLOAD PDF
  • Windscreen Claims FAQ
    DOWNLOAD PDF
  • Windscreen Repair Scheme
    DOWNLOAD PDF
  • No Claim Discount
    Submit your No Claim Discount Request here.
    Adjustments to No Claim Discount
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Customer Experience Rating
4.3/ 5 (based on 2379 reviews)
Rating Review
AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
Fax: +65 6880 4740
8 Shenton Way, #24-01 AXA Tower, Singapore 068811

AXA Customer Centre is located at:
#01-21/22. (For Parking please click here)

Operating Hours: 9:00am – 5:30pm (Monday – Friday)