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File A Claim

File A Claim
File A Claim
Personal - Illnesses
Critical Illnesses, Minor and Child Illnesses Claims
Please follow the STEPS below for Critical Illness (CI) Claim / Waiver of Premium due to CI Claim.

Step 1

Complete Claim Form

  • Submit the claim within 90 days from the event date.
  • Complete Claim Form
  • Submit Claim Form with supporting documents (refer to Step 2)

Step 2
Submit Supporting Documents

Please note that the list of documents below is not exhaustive and that other documents may be requested if necessary.

Step 3

Submit the completed Claim Form and Supporting Documents

You can submit your claim form and Supporting documents through any 1 of these channels:

  • By Post to :-
    Claims Department
    AXA Insurance Pte Ltd
    8 Shenton Way #24-01
    AXA Tower
    Singapore 068811
    (You may also Walk-in to submit at our Customer Service Counter at Level 1)
  • By Hand to your Financial Consultant

Additional Information
  • After Claim Submission

    Claims processing will take on average 14 to 21 working days from receipt of all required documents.

    Sometimes, we may require more time to assess claims which we are seeking clarification on or internal discussion. For such cases, we will keep you informed of the claims progress.


    Tel: 1800 880 4888 (Within Singapore)
    (+65) 6880 4888 (International)

    Operating Hours
    9:00am – 5:30pm
            Monday – Friday
           (Excluding public holidays)