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File A Claim

File A Claim
File A Claim
Personal - Hospital, Surgical & Inpatient, Day Surgery
Prime Care & Premier Care Claims
Step 1
Complete the claim forms:
Hospitalisation Claim Form (Claimant's Statement)
Download PDF
Attending Physician Statement *
Download PDF


Step 2
Prepare the following documents:
  • Supporting laboratory, histology and radiology reports from the hospital
  • Original Final Hospital Bills / Medical Bills
  • For Prime Care, photocopies of bills are acceptable for claiming Inpatient Benefits.
  • For Premier Care, photocopies of bills are only acceptable if claim has been filed with and paid by other insurers. However, you will need to submit a copy of the settlement letter/details from the other insurers.
  • For Prime Care, photocopies of bills are only acceptable for claiming Additional Benefits if claim has been filed with and paid by other insurers. However, you will need to submit a copy of the settlement letter/details from the other insurers.
  • Copy of Assured's NRIC and Life Assured's NRIC or Birth Certificate
  • Copy of passport showing the date of departure from Singapore if the Medical Condition is sustained outside Singapore.


Step 3
Submit required documents along with the claim form to:
AXA Life Insurance Singapore
8 Shenton Way, AXA Tower
#B1-01 Singapore 068811
Additional Information
* Attending Physician Statements are to be completed by the attending doctor at the Claimant's expense.

** Clinical Abstract Application form is required to be signed and submitted in the event that further medical reports are required to be obtained.

Important Information
  • Payment to be made to Policyholder, Assignee or Trustee based on the party applicable on the policy.
  • For any CPF funded policy in the event of a TPD and Major illness claim, the applicable insurance proceeds will be paid back to Policyholder's respective CPF account.
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AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
Fax: +65 6880 4740
8 Shenton Way, #27-01/02 AXA Tower, Singapore 068811

AXA Customer Centre is located at #B1-01

Operating Hours: 9:00am – 5:30pm (Monday – Friday)