Up to 45% off* Travel Insurance + Win an iPhone X** Limited Time Only.
BUY NOW AND WIN AN IPHONE X
Mobile hamburger icon
Mobile phone icon

File A Claim

File A Claim
File A Claim
Personal - Home
Home Claims
Step 1
Upon learning of any circumstances likely to give rise to a claim, you must:

  • Take all necessary measures and steps to mitigate any loss and/or damage.
  • Not dispose off the damaged items until our approval.
  • Immediately make a police report and co-operate with us in securing the conviction of the offender if loss/damage is caused by housebreaking, theft, malicious damage, vandalism or other criminal acts.
  • In the event of a potential claim from a third party against yourself or any member of your family:
    • immediately send to us any letter of demand, writ of summons, legal documents or other communication served on you;
    • do not admit liability or make any promise regarding settlement without our written consent.
  • Notify your agent/broker immediately of the claim or call us at our hotline no. 1800 880 4741 for further notice.

Documents Required
  • Colour Photos of the damaged property
  • Original Purchase Receipts/Invoices
  • Assessment Report from repairer on the cause and extent of the property damage
  • Quotations for Repair/Replacement of the lost/damaged property
  • Original Repair/Replacement Invoices/Receipts
  • Police Report

Step 2

Submit your SmartHome Claims online or download SmartHome Claims form (PDF).

Additional Information

SmartHome Claims FAQ
Download FAQs (PDF)

Download MyAXA Mobile App for AXA Customers

Access policies 24/7 and e-services with MyAXA.


Customer Experience Rating
4.3/ 5 (based on 5429 reviews)
Rating Review
AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
Fax: +65 6880 4740
8 Shenton Way, #24-01 AXA Tower, Singapore 068811

AXA Customer Centre is located at:
#01-21/22. (For Parking please click here)

Operating Hours: 9:00am – 5:30pm (Monday – Friday)