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File A Claim

File A Claim
File A Claim
Personal - Dental
SmartCare Claims
Step 1
Complete the claim forms:
Complete the appropriate claim form depending on which claim is to be made. All details with respect to member’s ID card/passport number, policy/membership numbers, name of policyholder, etc. should be duly filled.

Download SmartCare Claims form (PDF)

Step 2
Obtain original documents, medical reports & invoices:
Based on the claims made, in case of hospitalization or medical related claims, please submit all original medical receipts together with invoices/bills, original or photocopies medical report (issued by the attending registered physician), and appropriate documents.

For admission to Government/Restructured Hospitals (Alexandra, Changi, KK Women’s & Children, National Univerisity, Singapore General Hospital and Tan Tock Seng), this includes:
  • A copy of the Inpatient Discharge Summary given to patient upon discharge.
  • A copy of the Day Surgery Authorization Form signed by the patient before surgery.
  • A copy of the Referral Letter from a General Practitioner, if any.
  • The original final Summary Bill and original detailed final Hospital Bill.
  • Original Outpatient Bills/Receipts for any Pre-Hospitalisation / Pre-Surgery and Post-Hospitalisation follow-up bills for expenses incurred.

For admission to a Private Hospital (EastShore - now known as Parkway East, Gleneagles, Mount Alvernia, Mount Elizabeth, Raffles, Thomson Medical Centre and Day Surgery Centres/Clinic), this includes:
  • Medical Certification of Treatment to be completed by the attending physician/surgeon.
  • A copy of Referral Letter from a General Practitioner, if any.
  • The original final Summary Bill and original detailed final Hospital bill.
  • All other original Outpatient Hospital / doctor's bill and receipts related to admission/surgery.

For more information, please view the charges for Private (PDF, 15.7KB) or Restructured (PDF, 55.8KB) hospitals.

Step 3
Submit required documents along with the claim form to:
AXA Insurance Pte Ltd
Health Claims Department
8 Shenton Way
#24-01 AXA Tower
Singapore 068811
Additional Information
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AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
8 Shenton Way, #24-01 AXA Tower, Singapore 068811

AXA Customer Centre is located at:
#01-21/22. (For Parking please click here)

Operating Hours: 9:00am – 5:30pm (Monday – Friday)