Mobile hamburger icon
Mobile phone icon

File A Claim

File A Claim
File A Claim
Personal - Dental
International Exclusive Claims
Step 1
Complete the claim forms:
Complete the appropriate claim form depending on which claim is to be made. All details with respect to member’s ID card/passport number, policy/membership numbers, name of policyholder, etc. should be duly filled.

Step 2
Obtain original documents, medical reports & invoices:
Based on the claims made, in case of hospitalization or medical related claims, please submit all original medical receipts together with invoices/bills, original or photocopies medical report (issued by the attending registered physician), and appropriate documents.

For admission to Government/Restructured Hospitals (Alexandra, Changi, KK Women’s & Children, National Univerisity, Singapore General Hospital and Tan Tock Seng), this includes:
  • A copy of the Inpatient Discharge Summary given to patient upon discharge.
  • A copy of the Day Surgery Authorization Form signed by the patient before surgery.
  • A copy of the Referral Letter from a General Practitioner, if any.
  • The original final Summary Bill and original detailed final Hospital Bill.
  • Original Outpatient Bills/Receipts for any Pre-Hospitalisation / Pre-Surgery and Post-Hospitalisation follow-up bills for expenses incurred.

For admission to a Private Hospital (EastShore - now known as Parkway East, Gleneagles, Mount Alvernia, Mount Elizabeth, Raffles, Thomson Medical Centre and Day Surgery Centres/Clinic), this includes:
  • Medical Certification of Treatment to be completed by the attending physician/surgeon.
  • A copy of Referral Letter from a General Practitioner, if any.
  • The original final Summary Bill and original detailed final Hospital bill.
  • All other original Outpatient Hospital / doctor's bill and receipts related to admission/surgery.

For more information, please view the charges for Private (PDF, 15.7KB) or Restructured (PDF, 55.8KB) hospitals.

Step 3
Submit required documents along with the claim form to:
AXA Insurance Singapore
Health Claims Department
8 Shenton Way
#27-01 AXA Tower
Singapore 068811
Additional Information
Get our Email newsletter

Join our eMailing List to be the first to receive the latest news and updates from us.

Subscribe Now

Take your career to the next level with AXA. Discover why you should join us as an employee and search for job opportunities now.

Find Out More
AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
Fax: +65 6880 4740
8 Shenton Way, #27-01/02 AXA Tower, Singapore 068811

AXA Customer Centre is located at #B1-01

Operating Hours: 9:00am – 5:30pm (Monday – Friday)