International Exclusive Claims
Complete the appropriate claim form depending on which claim is to be made. All details with respect to member’s ID card/passport number, policy/membership numbers, name of policyholder, etc. should be duly filled.
Step 2
Based on the claims made, in case of hospitalization or medical related claims, please submit all original medical receipts together with invoices/bills, original or photocopies medical report (issued by the attending registered physician), and appropriate documents.
For admission to Government/Restructured Hospitals (Alexandra, Changi, KK Women’s & Children, National Univerisity, Singapore General Hospital and Tan Tock Seng), this includes:
- A copy of the Inpatient Discharge Summary given to patient upon discharge.
- A copy of the Day Surgery Authorization Form signed by the patient before surgery.
- A copy of the Referral Letter from a General Practitioner, if any.
- The original final Summary Bill and original detailed final Hospital Bill.
- Original Outpatient Bills/Receipts for any Pre-Hospitalisation / Pre-Surgery and Post-Hospitalisation follow-up bills for expenses incurred.
For admission to a Private Hospital (EastShore - now known as Parkway East, Gleneagles, Mount Alvernia, Mount Elizabeth, Raffles, Thomson Medical Centre and Day Surgery Centres/Clinic), this includes:
- Medical Certification of Treatment to be completed by the attending physician/surgeon.
- A copy of Referral Letter from a General Practitioner, if any.
- The original final Summary Bill and original detailed final Hospital bill.
- All other original Outpatient Hospital / doctor's bill and receipts related to admission/surgery.
For more information, please view the charges for Private (PDF, 15.7KB) or Restructured (PDF, 55.8KB) hospitals.
Step 3
AXA Insurance Pte Ltd
Health Claims Department
8 Shenton Way
#24-01 AXA Tower
Singapore 068811
- How to request for Letter of Guarantee
Download PDF - International Exclusive Claims FAQ
Download PDF - LOG Forms
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