Complete the claim forms:
Complete the appropriate claim form depending on which claim is to be made. All details with respect to member’s ID card/passport number, policy/membership numbers, name of policyholder, etc. should be duly filled.

• Dental claim form (PDF, 172KB)
• International Directory of Hospitals (PDF, 7.33MB)

Obtain original documents, medical reports & invoices:
Based on the claims made, in case of hospitalization or medical related claims, please submit all original medical receipts together with invoices/bills, original or photocopies medical report (issued by the attending registered physician), and appropriate documents.

For admission to Government/Restructured Hospitals (Alexandra, Changi, KK Women’s & Children, National Univerisity, Singapore General Hospital and Tan Tock Seng), this includes:

• A copy of the Inpatient Discharge Summary given to patient upon discharge.
• A copy of the Day Surgery Authorization Form signed by the patient before surgery.
• A copy of the Referral Letter from a General Practitioner, if any.
• The original final Summary Bill and original detailed final Hospital Bill.
• Original Outpatient Bills/Receipts for any Pre-Hospitalisation / Pre-Surgery and Post-Hospitalisation follow-up bills for expenses incurred.

For admission to a Private Hospital (EastShore - now known as Parkway East, Gleneagles, Mount Alvernia, Mount Elizabeth, Raffles, Thomson Medical Centre and Day Surgery Centres/Clinic), this includes:

• Medical Certification of Treatment to be completed by the attending physician/surgeon.
• A copy of Referral Letter from a General Practitioner, if any.
• The original final Summary Bill and original detailed final Hospital bill.
• All other original Outpatient Hospital / doctor's bill and receipts related to admission/surgery.

For more information, please view the charges for Private (PDF, 15.7KB) or Restructured (PDF, 55.8KB) hospitals.

Submit required documents along with the claim form to:
AXA Insurance Pte Ltd
Health Claims Department
8 Shenton Way
#24-01 AXA Tower
Singapore 068811