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File A Claim

File A Claim
File A Claim
Personal - Dental
GlobalCare Health Plan Claims
Please follow the STEPS below for GlobalCare Health Claim

Step 1

Complete Claim Form

  • Submit the claim within 180 days from the event date.

    Complete Claim Form (Outpatient and Dental Claim Form or Inpatient Claim Form)
    ** For Inpatient Claim Form, Part II of the form is to be completed by the Medical Practitioner at the Policyholder's expense.
  • Submit Claim Form with supporting documents (refer to Step 2)



Step 2
Submit Supporting Documents

Please note that the list of documents below is not exhaustive and that other documents may be requested if necessary.

Treatment received in Singapore
  • For Outpatient/Dental/Inpatient/Day Surgery claim at a Government/Restructured Hospital/ Private Hospital/ Specialist Clinic in Singapore: (email submission to ops.tpa.sg@asia-assistance.com)
    • Copy of final itemized Hospital bills and/or Clinic bills and proof of payment.
    • Copy of doctor's prescription for medicines purchased at an external pharmacy
    • Copy of diagnostic test result (Laboratory result, X-Ray, etc), Copy of Hospital Clinical Summary Report or Doctor's memo from the private hospital/private specialist. (If the said report is not available, then Attending Physician Statement is required).
    • Copy of final itemized medical bills and Copy of Settlement letter from Insurer/ Employer (if claiming balances from AXA)
Treatment received Outside Singapore
  • For Outpatient/Dental/Inpatient/Day Surgery claim outside Singapore: (by post/by hand)
    • Original Final itemized Hospital bills and/or Clinic bills and proof of payment.
    • Copy of doctor's prescription for medicines purchased at an external pharmacy
    • Copy of diagnostic test result (Laboratory result, X-Ray, etc.), Copy of Hospital Clinical Summary Report or Doctor's memo from the private hospital/private specialist. (If the said report is not available, then Attending Physician Statement is required).
    • Copy of final itemized medical bills and Copy of Settlement letter from Insurer/ Employer (if claiming balances from AXA)


Step 3

Submit the completed Claim Form and Supporting Documents

You can submit your claim form and Supporting documents through any 1 of these channels:

    (A) By Email to "ops.tpa.sg@asia-assistance.com" for the following claims : -
    • If you are claiming for treatment received in Singapore
    • If you are claiming the balance of your hospital/clinic bill from AXA Life
    • If you are claiming for cash benefit (This is payable for eligible in-patient Treatment only when the Life Assured receives Treatment, within the Area of Cover, provided no other cost is borne by Us. No other benefit will be payable in respect of the period for which the cash benefit has been claimed)

    *** For submissions via Email, you do not need to submit the original claim form and supporting documents to us. However, please do keep the original documents for 6 months from the submission date, as AXA reserves the right to call for them.

    (B) By Post to :-
    AXA Health Customer Care Centre
    8 Shenton Way
    #23-08
    Singapore 068811
    • For Treatment received outside of Singapore, please send original final itemized hospital bills and/or clinic bills and proof of payment.


    (C) By hand to your Financial Consultant or Financial Advisor.

Additional Information
  • After Claim Submission

    We settle most claims within 7 working days after we receive all information/documents required.

    We will need more time to process claims which require further clarification. For such cases, we will keep you informed of developments.

  • AXA CONTACT INFORMATION

    Policy/Product enquiry
    Tel: 1800 880 4888 (Within Singapore)
    (+65) 6880 4888 (International)

    Operating Hours
    9:00am - 5:30pm
    Monday - Friday
    (Excluding public holidays)

    Claim enquiry
    Tel: (+65) 6308 9525
    Operating Hours : 24/7

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Customer Experience Rating
4.3/ 5 (based on 7556 reviews)
Rating Review
AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
Fax: +65 6880 4740
8 Shenton Way, #24-01 AXA Tower, Singapore 068811

AXA Customer Centre is located at:
#01-21/22. (For Parking please click here)

Operating Hours: 9:00am – 5:30pm (Monday – Friday)