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File A Claim

File A Claim
File A Claim
Personal - Death
Death Claims
Please follow the STEPS below for Death Claim / Waiver of Premium due to Death of Policyholder.

Step 1

Complete Claim Form

  • Submit the claim within 30 days from the event date.
  • Complete Claim Form
  • Submit Claim Form with supporting documents (refer to Step 2)

Step 2
Submit Supporting Documents

Please note that the list of documents below is not exhaustive and that other documents may be requested if necessary.

If the mandatory documents are not submitted, your claim will only be processed upon receipt of the full documents. We reserve the right to determine if any of the documents below can be waived.
Mandatory Documents
Please submit:
  • Certified True Copy of Death Certificate (certified by our Customer Service Officer or your Financial Consultant. This is applicable for Death in Singapore only)
  • For Overseas Death, we require the following :
    • Copy of ICA letter issued by Singapore Immigration & Checkpoint Authority for Singaporean or Singapore PR who died overseas. It confirmed the receipt of the death certificate and NRIC/Passport of the deceased;
    • Certified True Copy of Death Certificate (certified by our Customer Service Officer Or by the Notary Public of the country where death occurred)
  • Last Will of the deceased (if any)
  • Copy of NRIC of the Claimant
  • Copy of Proof of relationship between Deceased and Claimant. This is required if there is no named nominated beneficiary. Please refer below.
  • Claimant Proof of Relationship Document
    Spouse Marriage Certificate
    Parent Birth Certificate of deceased
    Child Birth Certificate of Child
    Sibling Birth Certificate of Sibling and deceased
  • Tax Residency Self-Certification Form duly completed by the Claimant*
  • Tax Residency Self-Certification Form duly completed by the named beneficiary(ies) (if any)* (Download PDF)

*applicable for policies with cash value

Additional Documents
(applicable for overseas Death only)
Please submit:
  • Attending Physician Statement for overseas Death
    Download PDF
Additional Documents
(applicable for Death due to unnatural causes eg. accidental death, murder, suicide etc)
Please submit:
  • Police Investigation Report (if any)
  • Newspaper’s Report (if any)
  • Post Mortem or Toxicology Report
  • Coroner’s Certificate with Investigation Report and Coroner’s Findings

Step 3

Submit the completed Claim Form and Supporting Documents

You can submit your claim form and supporting documents through any 1 of these channels:

  • By Email to comsvc@axa.com.sg
  • By Hand to Policyholder's Servicing Financial Consultant

Additional Information
  • After Claim Submission

    Claims processing will take on average 14 to 21 working days from receipt of all required documents.

    Sometimes, we may require more time to assess claims which we are seeking clarification on or internal discussion. For such cases, we will keep you informed of the claims progress.


    Tel: 1800 880 4888 (Within Singapore)
    (+65) 6880 4888 (International)

    Operating Hours
    9:00am – 5:30pm
            Monday – Friday
           (Excluding public holidays)