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File A Claim

File A Claim
File A Claim
Personal - Art
Art Claims
In the event of a loss our priority is to provide advice and professional assistance at the earliest opportunity. Prompt action is essential. We need to be informed through the brokers immediately so that steps can be taken to prevent further damage or to alert the relevant authorities in the event of loss.

We may arrange to visit you to discuss the details and circumstances or, if appropriate, we may appoint a specialist art loss adjuster. We are a founder member of the Art Loss Register. This computerised art index was set up to log stolen works of art and compare their description against auction catalogues world-wide. Any stolen items insured with us are automatically logged on the system free of charge—a considerable saving for clients.

Step 1

Theft Claims
  • Call the police immediately.
  • Notify your broker.
  • Make photographs of the stolen items available to both the police and us.
  • Alarms should be reconnected as soon as possible.
List all the items that you think have been stolen. We will notify the Art Loss Register on your behalf. If you have photographic records of the stolen items, we will publish these in the trade press.

Water Damage Claims
What to do in the event of Water Damage

It is essential to act quickly as secondary damage and bacterial growth can begin within just a few hours.
If you have a leak, arrange for a reputable, registered plumber to visit as soon as possible. In the meantime, try to stem the flow or catch leaking water in a bucket.
  • Carefully remove vulnerable or affected artworks to a dry location.
  • Carefully blot wet furniture and open any drawers or doors.
  • Mop and blot up water from floors.
  • Use fans and dehumidifiers to assist the drying process.
  • Move small items into a controlled environment.

If furniture cannot be removed immediately to a controlled environment, place small wooden blocks or aluminium foil under furniture legs and open drawers to help the drying process.
Storm Claims
Call our Art Specialist at +65 6880 4957 with the following information in hand:
  • Policy No.
  • Details of what has happened and when
  • List affected items
  • Severity of the damage/loss
  • If items have been removed from home and where they are now

What to do in the event of storm damage:

  • If damage has been caused to the roof, arrange for a reputable roofer to visit at the earliest opportunity to secure and seal the damaged area.
  • Carefully remove vulnerable artwork and/or musical instruments from the exposed area
Fire Damage Claims
What to do in the event of Fire Damage

Do not attempt to clean anything. We will appoint professionals.

Step 2
Download and complete the Art Claims form (PDF) .

Additional Information
  • Emergency Assistance

    For more information or assistance, please call our Art Specialist at +65 6880 4957.

  • What to do with damaged items

    If you do not have a preferred restorer, please contact us for advice.
    What you should do:
    • Take a photograph of the damage.
    • Store broken items safely.
    • Do not attempt to repair - not even with super glue.
    You should not throw anything away before speaking to us, even if you think it is completely ruined.

  • Prevention is better than loss

    To prevent fire, have electrics, heating & plumbing checked periodically and install smoke alarms.

    Fire and smoke, water, theft and accidental damage. Works of art and musical instruments are potentially vulnerable to all of these but sensible precautions can often prevent or minimise damage and preserve them for the owner and future generations.

    We visit many of our clients and this provides the opportunity to discuss security and fire protection as well as offering advice on general risk management.

    We are always looking to test and vet new products designed to minimise loss from fire and theft, so that we can advise our clients accordingly.

    Working in close co-operation with police-force internationally, we offer advice on art and musical instrument fraud and assist to investigate provenances.
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AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
Fax: +65 6880 4740
8 Shenton Way, #27-01/02 AXA Tower, Singapore 068811

AXA Customer Centre is located at #B1-01

Operating Hours: 9:00am – 5:30pm (Monday – Friday)