Claim Procedure
Submit your claims online for faster processing or download our editable PDF form.
Only for paper submission, submit the claim form together with the required supporting documents to us directly or through your insurance consultant.
Claims specialist will review and assess.
Settlement and payment.
Personal 
What are you claiming for?
Online Submission
Procedure
PDF Form
Legend:
Online Submission
MyAxaHealth
Procedure
PDF Form
What are you claiming for?
Motor
- Motor Claims
- Windscreen
Travel
Domestic Helper
Home
Death
Total Permanent Disability
Personal Accident
- SmartPA Protect+
- AXA Band Aid/ SmartPA
- Smart Family
- SmartCare Prime
- SmartCare Assure
- SmartCare theOne
Critical Illnesses
Hospital, Surgical & Inpatient, Day Surgery
- GlobalCare Health Plan
- Prime Care & Premier Care
- SmartCare
- Health Cash Plan
- International Exclusive
- Mum’s Care
- Shield
Outpatient
- GlobalCare Health Plan
- SmartCare
- Health Cash Plan
- International Exclusive
Dental
- GlobalCare Health Plan
- SmartCare
- Health Cash Plan
- International Exclusive
Art
Golf
Business
What are you claiming for?
Online Submission
Procedure
PDF Form
Legend:
Online Submission
MyAxaHealth
Procedure
PDF Form
What are you claiming for?
Work Injury Compensation
Public Liability
Fidelity Guarantee
Fire/ Property
Marine Cargo
Hospital, Surgical & Inpatient, Day Surgery
- SmartCare
- International Exclusive
Outpatient
- SmartCare
- International Exclusive
Dental
- SmartCare
- International Exclusive
Unclaimed Policies
We are looking for the following policyholders who have unclaimed maturity proceeds, but have not yet responded to our request to collect the proceeds. If you are one of policyholders in this list, do reach out to us via our Customer Care team.
Unpresented Cheques
We are looking for the following claimants who have yet to present their cheques. If you are one of the claimants in this list, do reach out to us via our Customer Care team.