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File A Claim

File A Claim
File A Claim
Business – Commercial

Public Liability Claims

Step 1
What to do in the event of a claim
  • Notify us immediately after discovery of an incident which may give rise to a claim under the policy.
  • Notify the police if there is evidence of criminal or malicious act involved.
  • Take reasonable measure to mitigate the loss.
Please submit the completed Liability Claim Form together with the following documents (where applicable) for claims consideration:

Documents required
  • Incident Report
  • Police Report
  • Colour Photos of damaged property and location
  • CCTV footage showing circumstances of incident
  • Assessment Report from repairer on the cause and extent of the property damage
  • At least 2 Repair/Replacement Quotations
  • Purchase invoice/receipt of damaged property
  • Tenancy and/or Contract Agreement with independent contractors (where applicable)
  • Third party claimant’s letter of intention to claim, Writ of Summons, etc.

Do not admit liability without the written consent of AXA. Please refrain from discussing liability with any third party and submit to us immediately upon receipt of all correspondence from any third party indicating their intention to claim and/or the Writ of Summons for our handling. A legal representative has to be appointed to enter appearance within 8 days upon receipt of the Writ of Summons.

Step 2

Submit your claim online or download claim form (PDF).

Additional Information

Download FAQs (PDF)

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Customer Experience Rating
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AXA Contact Info
Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International)
8 Shenton Way, #24-01 AXA Tower, Singapore 068811

AXA Customer Centre is located at:
#01-21/22. (For Parking please click here)

Operating Hours: 9:00am – 5:30pm (Monday – Friday)