Marine Cargo Claims
Call for survey immediately and request the carrier or other bailees to attend the joint survey.
- For local shipments, to notify your agent/broker or AXA.
- For overseas shipments, to notify survey agent (as stated in the Certificate of Insurance).
Step 2
Inspect container for any holes.
Conduct a light leak test.
Step 3
Clause the delivery note/ receipt/ order if the container is delivered:
- damaged
- with seals broken/missing or
- with seals other than the ones stated in the shipping documents.
Step 4
Do not give clean receipts where goods are in doubtful condition.
Except for cases where the letter of protest has been written.
Step 5
Write to the relevant parties immediately holding them liable for the loss or damage sustained.
Relevant parties include and not limited to: Carriers, Port Authorities and/or other Bailees.
Step 6
Give notice in writing to the carriers or other bailees within 3 days of the delivery of the cargo if the loss or damage was not apparent at the time of taking delivery
Click for the sample letter (PDF, 135KB).
Documents required
- Original Policy or Certificate of Insurance
- Original Bill of Lading or Airway Bill
- Colour Photos of packaging and damaged cargo
- Letter of claim/protest against the carrier/agents
- Copy of correspondence exchanged with the carrier or other bailees
- Copy of supplier’s Invoice
- Copy of Packing List
- Delivery Note/Receipt/Order
- Duly claused Delivery Note
- Survey Report
- Landing Certificates or Weight Notes
- Repair / Replacement Quotations and original receipts
- Statement of claim
- Other documentary evidence of loss or damage, if any