Survey within 24 hours
 

As one of the leading general insurers in Singapore, AXA Insurance is committed to be Available, Attentive and Reliable to our customers. At AXA, we do not just promise, we GUARANTEE …

All Surveys* Within 24 Hours!
*if a survey is necessary

If we fail to deliver our promise…

You will be given a discount* of 20% based on existing policy premium, limited to S$500 per claim, on an aggregate of 40% or S$1,000 per policy (i.e. up to 2 claims per policy), whichever is lower.

*This discount is valid for one year from the date of issue and is non-transferable. It can only be used once to offset premiums for new or renewed commercial policies. This discount is not exchangeable for cash. Any unutilised amount of this discount shall be forfeited and is not refundable. The terms of this discount may be changed by AXA at any time without notice.

Terms & Conditions

1. This Guarantee applies to:
   - claims arising from AXA Commercial Lines Insurance policies (Property & Marine)
   - for accidents occurring from 1 December 2008
   - inbound shipments only for Marine Cargo claims
    
2. All relevant information/documents must be provided for the assessment of the claim.
    
3. The survey will be carried out within 24 hours provided all parties are available and have agreed to the survey.
    
4. If claim notification is submitted via email or e-Claims on a non-working day, the 24-hour survey guarantee will apply on the next working day from 9am.
    
5. Insurance premiums have been fully paid at the time of notification of the claim.
    
6. This Guarantee does not apply to suspected fraud claims, public liability claims, co-insurance claims, common law claims, overseas shipments and during catastrophes such as flu pandemic, SARS, terrorism, natural disasters, major power failure, etc.
    
7. All terms and conditions including any benefits provided under this Guarantee are subject to change by AXA at any time without notice.
    
8. AXA shall have the sole and absolute discretion in deciding all matters concerning this Guarantee (including entitlement to and quantum of any awards or any substitution), and such decision shall be final and binding on all parties.
    

For enquiries, please contact the following:
During office hours
Property		Marine
Bernie Leong	DID: 6880 4603	Daniel Tay	DID: 6880 4825
Patrick Sim	DID: 6880 4837	Han Ching Long	DID: 6880 4801
Brenda Lee	DID: 6880 4795	Gayatri	DID: 6880 4841
Valerie Looi	DID: 6880 4794
After office hours
Mary Tan	HP: 9761 8077
Patrick Sim	HP: 9368 1284
Daniel Tay	HP: 9185 7200 (Marine only)

For any further information on these Guarantees, please contact your AXA Agent or Broker, or call AXA Customer Service Centre at 1800-8804-741.

Industry Code of Practice

Claims Service Guarantee for Commercial Lines
Settlement of Claims According to the Industry Code of Practice

AXA Insurance first introduced its Claims Service Guarantee for Commercial Lines on 1 December 2008. To further reinforce our commitment on claims service, from 2 March 2009, we are pleased to GUARANTEE settlement of claims according to the industry code of practice as follows:

• Acknowledge receipt of new claims within 3 business days
• Request for more information within 7 business days
• Provide updates of the claim — first update within 15 business days and subsequent updates within 45 business days
• Process payment within 7 business days
   

•  to claims under AXA’s Property & Marine policies
•  to claims notified from 2 March 2009
•  when all relevant information/documents are provided
•  when insurance premiums have been fully paid
•  to Marine Cargo claims involving inbound shipments only
   

• suspected fraud claims, public liability claims, co-insurance claims, common law claims, overseas shipments, payment involving telegraphic transfers and USD cheques, and also during catastrophes such as flu pandemic, SARS, terrorism, natural disasters, major power failure, etc.