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Fire/Property Claims Procedure and Documentation

 
What to do in the event of a claim

Please submit the completed General Claim Form together with the supporting documents (where applicable) for claims consideration
 
Documents required
  • Copy of Police Report / Incident Report
  • Colour Photos of damaged property and location
  • CCTV footage showing circumstances of incident
  • Assessment Report from repairer on the cause and extent of the property damage
  • Copy of original Purchase Invoices/Receipts for the lost/damaged property (if not available, provide full description of the items including make, model, age and condition, and purchase date and price)
  • At least 2 Repair/Replacement Quotations for the lost/damaged property
  • Original Repair/Replacement Invoices/Receipts
  • All correspondences exchanged between you and the negligent third party

Please DO NOT dispose off the damaged item until we have settled your claim, in the event that we need to inspect / verify the damages.

Persons to Contact

 
For claims enquiry, please contact the following:
Claim Personnel Tel No. Email
Bernie Leong +6568804603 bernie.leong@axa.com.sg
Patrick Sim +6568804837 patrick.sim@axa.com.sg
Valerie Looi +6568804794 valerie.looi@axa.com.sg
Brenda Lee +6568804795 brenda.lee@axa.com.sg
 

Frequently Asked Questions (FAQs)

 

 

e-Claims Notification


Before you begin our e-Claims Notification, have you done the following?
  1. Read our claims procedure in our website.
  2. Notify your agent/broker immediately of the claim or call us at our hotline no. 1800 8804 741 for further notice.

If you have done so, you may proceed to file your e-Claims.

 

Download Claim Form

 
To directly download and save the document into your system, simply right-click on this link and choose "Save Target As..." (for IE browser) or "Save Link As..." (for Netscape).

Please note that you will need Acrobat Reader in order to view this PDF (Portable Document Format) document. To download the FREE Acrobat Reader from Adobe site, simply click on the following link:


 
(+65) 1800 880 4888