SmartHelper Claims Procedure and Documentation

• Notify Anda Insurance Agencies Pte Ltd within 21 days on the happening of any accident or illness which may give rise to a claim
• Notify the police if there is evidence of criminal or malicious act involved
• All medical reports certificates and information required by the Company shall be furnished at the Insured/maid’s expense

Documents required

• Original completed SmartHelper Claim Form
• Original Medical Bills
• Copy of In-Patient Discharge Summary from the hospital or the Medical Certificate of Treatment
• Copy of the Insurance Certificate
• Copy of the Work Permit
• Copy of the Employment Contract showing the monthly salary of the maid
• Police Report (where applicable)
• Copy of the Death Certificate (where applicable)

For a copy of the Medical Certificate of Treatment form, please click here.

Person to Contact

Frequently Asked Questions (FAQs)

e-Claims Notification

Before you begin our e-Claims Notification, have you done the following?

1. Read our claims procedure in our website.
2. Notify your agent/broker immediately of the claim or call us at our hotline no. 1800 8804 741 for further notice.

If you have done so, you may proceed to file your e-Claims.

 

Download Claim Form

 

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