SmartHome Claims Procedure and Documentation
Upon learning of any circumstances likely to give rise to a claim, you must:
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Take all necessary measures and steps to mitigate any loss and/or damage.
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Not dispose off the damaged items until our approval.
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Immediately make a police report and co-operate with us in securing the conviction of the offender if loss/damage is caused by housebreaking, theft, malicious damage, vandalism or other criminal acts.
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In the event of a potential claim from a third party against yourself or any member of your family:
> immediately send to us any letter of demand, writ of summons, legal documents or other communication served on you;
> do not admit liability or make any promise regarding settlement without our written consent.
Please submit the following documents (where applicable) together with your duly completed claim form:
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Colour Photos of the damaged property
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Original Purchase Receipts/Invoices
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Assessment Report from repairer on the cause and extent of the property damage
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Quotations for Repair/Replacement of the lost/damaged property
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Original Repair/Replacement Invoices/Receipts
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Police Report
