Home > Claims > Claims Procedure > Personal Accident

Personal Accident Claims Procedure and Documentation

What to do in the event of a claim?
Please submit the completed Personal Accident Claim Form together with the supporting documents for processing.
  • Duly Completed Personal Accident Claim Form
  • A copy of the Death Certificate
  • Autopsy Report, Coroner’s Report, etc.
  • Letter of Administration
Permanent Disablement and Medical Expenses
  • Duly Completed Personal Accident Claim Form
  • Medical Report from attending doctor
  • Original Medical Bills



Our Claims Service Team can be reached at our hotline no. 1800-8804 741 during office hours from Monday - Friday.  Press 3 for claims. Alternatively, you can email your enquiries to customer.service@axa.com.sg

Frequently Asked Questions (FAQs)



Download Claim Form

To directly download and save the document into your system, simply right-click on this link (PDF, 238KB) and choose "Save Target As..." (for IE browser) or "Save Link As..." (for Netscape).

Please note that you will need Acrobat Reader in order to view this PDF (Portable Document Format) document. To download the FREE Acrobat Reader from Adobe site, simply click on the following link:

1800 880 4888 (Within Singapore)
(+65) 6880 4888 (International)